Review

Qantas A380 First Class Review – QF9 Melbourne to Singapore

I was researching my plans on how to get up to Malaysia from Sydney, and when this opportunity presented itself I couldn’t pass it up. I was yet to fly Qantas First Class on the A380, hadn’t been to the Melbourne First Class lounge, and the 90,000 points needed for this flight were sitting in my account. I booked this as an Any Seat Award, paying an extra $100 or so to accrue around 10,000 points and some status credits.

Wandering off from the lounge about as late as possible before boarding (I was enjoying the food and drink too much), I was one of the last 2 or 3 First Class passengers to board, after a long queue on the air bridge with Economy passengers – both First and Economy use the same forward door.

Melbourne – Singapore Qantas A380 review

Melbourne – Singapore Qantas A380 review

The flight attendant who greeted me at the door seemed surprised to find me as a First Class passenger – and I was pointed toward my seat.

I began to settle in, get my stuff arranged for the flight, and take in the Qantas First Class suite and cabin. It would do for the 8 hour flight!

Melbourne – Singapore Qantas A380 review

The initial pre-departure service was below expectations, to be blunt. The initial surprised greeting set the tone. I wasn’t shown to my seat or welcomed by any member of staff until just before push back from the gate, when I was asked if I’d like a drink or some nuts, and an amenity kit had to be asked for too, it wasn’t offered. For the first part of the flight especially I felt somewhat invisible to the crew.

Melbourne – Singapore Qantas A380 review

Melbourne – Singapore Qantas A380 review

Take-off in the nose of the A380 was pretty special

On to the seat and the Qantas First Class suite. Now, this was a really nice place to spend some time. It’s no secret that I’m a fan of Marc Newson’s design aesthetic created for Qantas, and the First Class cabin didn’t disappoint. The muted tones, dashes of metal and leather, and general feel of privacy on offer are all a real cut above Qantas’ Business Class – as you’d expect.

Melbourne – Singapore Qantas A380 review

Melbourne – Singapore Qantas A380 review

Melbourne – Singapore Qantas A380 review

Melbourne – Singapore Qantas A380 review

Melbourne – Singapore Qantas A380 review

Melbourne – Singapore Qantas A380 review

Melbourne – Singapore Qantas A380 review

I loved playing with the automatic blinds – maybe too much for my neighbour behind me!

Melbourne – Singapore Qantas A380 review

However… I shouldn’t just talk about this flight in isolation, as everything in life is relative. A few months prior I’d flown Cathay Pacific’s new Business Class, and their new seat is also a cut above Qantas Business Class. The review for this flight will be the next one I write up.

I ended up spending a fair bit of the flight figuring out where the real difference and advantage in Qantas First Class seat vs Cathay’s new Business offering, and to be blunt, Cathay’s new Business Class is really up there.

In Qantas First Class, you’re supposed to gain the following above travelling in Business Class –

  1. More space and privacy in their seat / semi suite
  2. The best inflight food on offer
  3. The best service Qantas can offer
  4. First Class lounge access

To be blunt, as a 6’2″ long legged guy, I’m most interested in raw space, but hell I like a nice meal and great service too. I’m also not a wine fanatic so don’t have the perceived value of the apparently excellent First Class wine menu.

In Business Class Cathay deliver on space, food and service levels beyond Qantas in my opinion. In Cathay Business vs Qantas First class, I found the new Cathay seat is in some ways more comfortable – but with a little less overall space.

The difference in food from Cathay Business to Qantas First, on the flights I have experienced, I found to be minimal. And service in Cathay Business class was easily as good as my Qantas First class. Go figure.

Entertainment

A quick note on the Entertainment system. I found the touch screen control to be a little frustrating, to be honest. In the 4 or 5 years since the A380 was built, touch screen interfaces and responsiveness has come a long way – and while the software design has aged well, the hardware just isn’t as easy to use as modern smartphones and tablets, so a physical controller would have been a better bet to avoid the issues with lagginess I experienced.

Melbourne – Singapore Qantas A380 review

Melbourne – Singapore Qantas A380 review

Melbourne – Singapore Qantas A380 review

I was also found a pair of the very nice First Class pyjamas, and the supplied amenity kit was OK – I actually preferred the design of the Business Class zip pouch though.

Melbourne – Singapore Qantas A380 review

Dining

I was presented with around 5 or 6 courses all up. The menu looked interesting and I was excited to try the dishes. Service though again I felt was lacking, not very personal and I was left waiting a little too long between courses in many cases. All up I’d reckon the meal service took around two hours.

Melbourne – Singapore Qantas A380 review

Spiced Lamb Pancake Rolls with Chilli Sauce

Melbourne – Singapore Qantas A380 review

Melbourne – Singapore Qantas A380 review

Roasted Carrot and Thyme Soup with Dill Creme Fraiche

Melbourne – Singapore Qantas A380 review

Pan Fried Snapper Fillet with Braised Fennel and Green Shallots, Olive Potatoes, and Romesco

Melbourne – Singapore Qantas A380 review

Grass Fed Sirloin with Port Wine Sauce, Jerusalem Artichokes and Creamed Silverbeet

Melbourne – Singapore Qantas A380 review

Apple, Ricotta and Hazelnut Torte with Cinnamon Creme Anglaise

The Lamb Pancake Rolls, Soup and Dessert were great. The Snapper and Beef were tasty, but nothing special.

Conclusion

You can tell I was mildly disappointed by this First Class experience. The seat and cabin were great, really comfortable and classy – except for during take off and landing, when the rotated position wasn’t as comfortable as I’d hoped.

Melbourne – Singapore Qantas A380 review

Legroom in the seats take-off and landing position

The food was good, but with a couple of misses for my personal taste. The service didn’t feel up to the standard I’d hoped.

Would I burn extra points to experience First on Qantas again? Maybe, as an upgrade, but not as an outright booking if there’s a Business seat available on the same flight.

Qantas A380 First Class Review – QF9 Melbourne to Singapore was last modified: November 8th, 2017 by Keith

Comments Expand Comments

  1. Trevor

    G’day Keith!

    I know this article is old but I feel my question is most appropriate here (apologies if it isn’t!)

    So I just booked a first class reward flight from Melbourne to Singapore for 90,000 points + a few hundred dollars for taxes etc. My understanding is that I can’t earn status credits or any points for a reward flight. But I see that you mentioned spending $100 and then earning some status credits and additional points.

    For future reference, should I have booked it differently?

    Many thanks,
    Trevor

    I notice you said

    • Keith Author

      This was an old ‘hack’ that allowed you to book Qantas FF redemptions on Qantas Flights in a manner you could earn points and earn status. It died a few years ago, unfortunately.

  2. Nick

    Sorry to bump this old thread, but my experience with Qantas First Class too has been average. I’ve been able to fly QF First a few times. The service is generally average, and the food is ok, but still no better than what I could get from a good cafe on the ground (it certainly is NOT “restaurant quality” food). The most redeeming part though of Qantas First is the seat/bed – the thick mattress they place on it makes it really comfortable – it is identical to an actual bed.

  3. Chiana675

    Hi Keith
    I am interested to know how you found an any seat award for 90000 points in international first class. Was it a fluke or do they regularly appear?

    • Keith Author

      Any seat awards are available at the same cost as a classic award, if a classic award is available. So first search for a classic award to find availability and then book as an ASA. You pay a bit ore in taxes and fees, but its often worth it.

  4. Good post, but a bit worrying your experience was disappointing! Though, I’ve heard the London-based crews are much better in First than the Australian-based crews. Looks like you were seated in 1A or 2A? Any thoughts on which seat you’d choose if you were to fly on the same product again?

    I’ll be flying QF First on the HKG-SYD A380 route just before New Year’s. I’ll be interested to see the differences from your experience, especially given that it’s an overnight flight.

    • Keith Mason Author

      Yep, I was in 1A. I think next time around I’d go for a seat further back, mainly to see if there’s a difference but potentially there’s a bit more surrounding space. Pretty sure any seat would be great though.

  5. Anon

    Thanks Keith, nice read. Pity it didn’t live up to the expectations. I’m neither a Q fan or foe, but the scoffing by a flight attendant on your entry is not something they should be proud of.

    • Keith Mason Author

      Thanks for reading. Not so much scoffing, just surprise. It was just an unfortunate reaction to me personally for some reason, but set the tone for the next few hours. I can’t say what I would expect instead, I’d just hoped for better service.

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