About Point Hacks

Point Hacks’ mission is to help as many people as possible earn the most points they can, and use them the most effectively for their travel goals.

We do this by:

  1. Showcasing the best deals to earn more points – from banks, airlines, hotels and their loyalty program partners
  2. Working with partners to develop bespoke points offers, where possible
  3. Highlighting the best ways to use your rewards points for maximum value, and to meet the reader’s travel goals
  4. Covering non-rewards products, deals and offers that help your travel budget go further.

If you are brand new to the site, and/or to frequent flyer programs in general you should…

  1. Join our free email course that will introduce you to the world of earning more points →
  2. Join the Point Hacks community and ask a burning question
  3. Ensure you get the latest guides, deals and reviews by email or on Facebook

Keith Mason started Point Hacks in early 2011 after booking a round the world trip with his then new-born first daughter, and with long legs and really wanting to avoid travelling in Economy. He found that all the information out there on earning and using points to travel with more space and comfort was either not too relevant to Australians, or too buried deep in forums, overseas websites or private groups.

After managing to get his family around the world in Premium Economy and Business Class for less than the cost of an Economy ticket, he was hooked. There are reviews of all of his flight and hotel experiences here.

He started writing about what he’d found and condensing it into more easily-consumable chunks, in the hope that it would help him remember what I’d learned, and share it with anyone else.

Point Hacks content is now written by a core team of Editors and Contributors, all with a wide range travel and loyalty program expertise and interests.

About Point Hacks’ Content

We have a number of writers creating content for Point Hacks, sharing their experiences and expertise. If you’d like to help, you can contact us at [email protected]. Please include a quick overview of any writing or photography experience and what you’d like to write about for Point Hacks.

One thing to understand about Point Hacks content is that we constantly update and republish our guides when relevant deals or frequent flyer program changes update. This allows us to ensure out of date info is minimised, while also avoiding writing about the same product, credit card or frequent flyer program features over and over.

So you might see some guides resurface that you’ve already read – but the noteworthy changes will always be summarised first, and you can treat the rest as a refresher.

With more people involved, we can cover the interests and needs of as many of you as possible, along with guiding you to the most deals, products and loyalty program features.

Every writer should also be up for responding to your questions in the comments of each guide, so please add your thoughts and questions to the site too.

Contacting Point Hacks

You can get in touch by emailing [email protected], but I don’t have enough time to respond to everyone. If you’re looking for personal advice the Questions section is where it’s at.

Point Hacks publishes content on a range of financial products, many of which we earn commissions or payment for featuring them on the Point Hacks website.

Note that we are generally not responsible for fulfilling the offers advertised by our financial partners, and in the first instance any issues relating to fulfilment of offers or features of their products should be directed at their customer service channels.

If you are not satisfied with the service we have provided you:

We hope that you are delighted with our services. However, if you have any complaints, you can raise these directly with Point Hacks by emailing [email protected], where in many cases we are able to assist in resolving the issue by working directly with our partners. If you are not satisfied with the response that you receive, you may contact the Point Hacks Australia Licensee, by telephoning 1300 798 790, or emailing
[email protected], or writing to: Complaints Manager, MSC Advisory Pty Ltd, Level 2, 120 Collins Street, Melbourne VIC 3000.

When we receive a complaint, we will attempt to resolve it as quickly as possible, subject to a full investigation of all the circumstances involved, please make sure you provide as much detail as possible about your complaint if you choose to contact us by mail or email.

If it is not possible to immediately resolve your complaint, we will write to you to acknowledge your complaint within 5 business days. We will always ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 45 days we will write to you to explain why, and to let you know when we expect to have completed our investigation.

In the unlikely event that your concerns remain unresolved or you have not heard from us within 45 days, then you can have your complaint heard by our external dispute resolution scheme, the Financial Ombudsmen Service, of which Point Hacks are a member (40886), and whose contact details are below:

Financial Ombudsmen Service
    GPO Box 3
    Melbourne   VIC   3001   Australia
    Ph: 1300 780 808
    Email: [email protected]

Thanks for reading and coming along for the journey – here’s hoping you get to travel further, better or more often thanks to your points!

About Point Hacks was last modified: October 9th, 2018 by Keith