Uber Rewards is Uber’s loyalty program. It launched in the US this year and will hit Australian shores in early 2020.
However, some users have already been targeted for early enrolment in the program. Check your Uber app to see if you are eligible.
In this guide, I outline earn rates when ordering Uber rides and Uber Eats. I also go through the four membership tiers and explore the benefits of the program.
Note that this program is separate to the Uber-Qantas Frequent Flyer partnership. Through this, Qantas members earn 1 Qantas Point per $ spent on rides to and from Australian airports. (Qantas elite status holders can earn a bonus but only until 12 December 2019).
Uber Rewards earn rates
Customers can earn points both in Australia and overseas on rides with Uber and orders with Uber Eats. You’ll earn:
- 1 point per AUD spent on UberPool rides and Uber Eats orders
- 2 points per AUD spent on UberX, UberXL, Comfort and Assist rides
- 3 points per AUD spent on Uber Premier rides
Uber Rewards tiers & benefits
If you spend enough, you’ll advance through the following membership levels:
Your membership level resets every six months, which is not generous at all.
There are no benefits for a base-level member.
How easy is it to get to Gold? Well, you’d have to spend at least $45 on Uber Eats orders or $23 on UberX rides each week for six months. That’s not too bad.
For every 750 Uber Rewards points you have in your account, you can choose to:
- get 15% off Uber Eats orders or Uber rides over a three-day window (best value)
- convert them into 200 Qantas Points
- donate $10 to Paralympics Australia
You’ll also get 10% off one Comfort ride each month.
In addition to Gold benefits, Platinum members get ‘price confidence on a route.’ That means that the price is fixed at the promotional rate between your two favourite locations (perhaps home and work or a partner/friend’s house.)
The exception is during ‘extremely’ busy times, when the discount is capped at 35% of the surge rate.
In addition to Platinum benefits, Uber’s highest-tier members get premium phone support (wow!) and the occasional upgrade from UberX to Comfort or Premier at no extra cost.
Frequently asked questions
Right now, only some customers in Australia have been targeted for Uber Rewards. However, it will be open to all Uber users in Australia in early 2020 (exact date unknown.)
Yes, it is free to join Uber Rewards. You will earn 1 point per AUD spent on UberPool rides and Uber Eats orders. For most other Uber rides, you’ll earn 2 points, with Uber Premier rides earning 3 points.
Uber Rewards is Uber’s loyalty program. You will earn 1-3 points per AUD spent on Uber rides and Uber Eats orders. Once you reach Gold level (1,200 points), you can start to redeem your points for rewards.
There are four tiers of Uber Rewards membership. The base level is Blue, which offers no benefits. You become Gold at 1,200 points and can start to redeem rewards. Platinum is the next step at 4,000 points and finally Diamond at 7,500 points.
Summing up: my take on Uber Rewards
Earning some points is better than no points at all. However, there are no benefits for base-level members, with measly ones kicking in once you reach Gold status. Even the benefits for higher-tier members are quite weak.
My advice is to sign up to the program when it does launch in Australia (maybe that will be automatic). Also, make sure that you’ve linked your Uber and Qantas accounts so that you earn 1 Qantas Points per $ spent on airport rides.
However, I think that neither Uber Rewards program nor the Qantas-Uber partnership should sway you towards preferencing using Uber over other taxi and rideshare services. As such, I would encourage you to check out our comparison guide for earning points with rideshare and car booking services.
You can read more about the Uber Rewards program here.
Supplementary images courtesy Uber.