One of the unique features of the Velocity Frequent Flyer program has been its bilateral agreement with Singapore Airlines KrisFlyer. This allows members to transfer points between the two programs (but they do take a hit each time they do so).

KrisFlyer and Velocity | Point Hacks
Up until now, members have been able to convert 1.55 Velocity Points to 1 KrisFlyer mile

Velocity suspends points transfers to KrisFlyer

This weekend, Velocity suspended the ability for its members to transfer points to KrisFlyer:

Velocity Frequent Flyer and Singapore KrisFlyer are temporarily suspending conversion of Points and Miles between the two programs. We’re looking forward to providing you with this program feature once flight schedules return to normal. 

However, it does seem that KrisFlyer is still allowing its members to transfer points to Velocity.

A guide to earning bonus points with KrisFlyer
KrisFlyer is a popular program amongst intermediate and advanced points-collectors in Australia

Velocity limits gift card redemptions

Velocity has followed Qantas in limiting the number of gift cards that can purchased through points. Those wanting to exchange their Velocity Points for gift cards now face this message:

Due to high demand we are limiting the number of Gift Card redemptions to 1 per day for each member. We appreciate your understanding.

My take

The downturn in travel due to COVID-19 is putting pressure on airlines’ and frequent flyer programs’ bottom line, with airlines prudently looking at ways to conserve cash given the uncertainty of when the crisis will end.

It seems that a large number of Velocity Frequent Flyer members have been spooked by media reports relating to Virgin Australia’s future. As such, they have quickly tried to cash in their Velocity Points to retain some of their value. Remember though that articles currently floating in the media are speculation and readers should take note of announcements made by the airline to the ASX, which are required under Continuous Disclosure Rules.

If you are looking for information on what your strategy for your Velocity Points should be, consider your following options:

Our original guide to transferring points between Velocity and KrisFlyer follows.


Why and how to transfer your points between Velocity and KrisFlyer

The ability to transfer points from Virgin Australia’s Velocity program to Singapore Airlines’ KrisFlyer has been available since November 2014. It is one of the only frequent flyer program partnerships in the world which allows you to transfer your points between programs.

You can transfer points/miles in either direction at a rate of 1.55 points/miles in the origin program, equating to 1 point/mile in the destination program.

For example, you’ll get 100,000 KrisFlyer miles when you transfer 155,000 Velocity Points (and vice versa).

How to and why to transfer your points between Velocity and KrisFlyer | Point Hacks
Through this unique partnership, Velocity Points can be used for redemptions on Star Alliance flights, like THAI First Class

Why make a transfer from Velocity to KrisFlyer?

The ability to transfer points between the programs is most useful for Australia-based Velocity members. It is not too hard to amass a chunky Velocity balance given the aggressive way they have acquired partners and offered points-earning opportunities to compete with Qantas Frequent Flyer.

1. To access more Singapore Airlines seats

Whilst you can use your Velocity Points for travel on Singapore Airlines in all cabins, better award availability is given to KrisFlyer members.

If you want to book a flight in Suites, First or Business Class, then you may not be able to do so through Velocity. In that case, you should transfer your points to KrisFlyer.

Singapore Airlines A380 Suites Class
Singapore Airlines A380 Suites Class

Singapore Airlines has a superb international network and inflight product, which are available at acceptable redemption rates. That’s along with good availability in most cases for flights in Business and First Class.

How to and why to transfer your points between Velocity and KrisFlyer | Point Hacks
Singapore Airlines A350/777-300ER Business Class

Plus, you will not pay fuel surcharges on KrisFlyer redemptions for Singapore Airlines flights.

2. Book seats earlier

KrisFlyer opens its award calendar 355 days before departure, whereas Velocity waits until 330 days. That means that KrisFlyer members are at an advantage as they can snap up the seats more quickly.

3. Get a free stopover

You can also get free/cheap stopovers when redeeming through KrisFlyer, something that Velocity does not allow.

SG Gardens by the Bay | Point Hacks
Singapore is a great stopover destination

4. You can book a round-the-world ticket

Velocity does not directly offer a redemption option for round-the-world trips. However, Singapore Airlines does for 240,000 KrisFlyer miles.

That means that you can transfer 372,000 Velocity Points over to KrisFlyer to take advantage of this option.

KrisFlyer only charges 240,000 miles for a round-the-world trip in Business Class, whereas you have to fork out 318,000 points with Qantas

An example

KrisFlyer is ideal for long-haul redemptions on Singapore Airlines-operated flights. A quick search for a Melbourne to London one-way Business Class flight including the required miles and taxes looks like this:

KrisFlyer Melbourne to London screenshot

Put simply, this is nearly 24 hours in one of the world’s best Business Class products—for almost 30,000 points less than the equivalent flight when redeeming through Qantas Frequent Flyer.

Calculating how many points you’ll receive when you transfer Velocity to Krisflyer

The calculation is fairly straightforward. For every 1.55 Velocity Points, you’ll receive 1 KrisFlyer mile. Similarly, for every 1.55 KrisFlyer miles, you will receive 1 Velocity Point.

More simply, the transfer rate is 0.6452. So transferring 100,000 Velocity Points would earn you 64,516 KrisFlyer miles, and vice versa.

Terms for points transfers

The main notable restriction is that accounts need to match by name and birthdate, so you do need to do same person-to-person transfers. There is no room for transferring points to a friend or family account.

Making the transfer from Velocity to KrisFlyer

The transfers are initiated from the website of the frequent flyer program you are transferring from.

Go to this page on the Velocity website.

If you have not yet linked your Velocity and KrisFlyer accounts, this is where you will do so. And then you can transfer points by clicking on the Transfer Now button.

Transfer Velocity points

Note that there is a minimum points transfer of 5,000 Velocity Points.

Transfer Velocity points

Points transfers are supposed to be instant. However, if they do not land within 24 hours, you can phone Velocity to chase it up.

Note that KrisFlyer miles expire three years after they are earned/land in your account, so factor that into your redemption strategy.

Frequently asked questions

Can I transfer my Velocity Points to Singapore Airlines KrisFlyer?

Yes, you can. Through this unique partnership, 1.55 point/mile converts to 1 point/mile in the other program. That means that you do lose value in transferring your points between these two programs. However, it can be useful to top up your balance for a redemption or to access more award availability.

Can I transfer my Velocity Points to Qantas Frequent Flyer?

No, you cannot. Velocity and Qantas are direct competitors, which means that points in their frequent flyer programs can not be transferred back and forth. However, Velocity Points can be transferred to Singapore Airlines KrisFlyer.

Which frequent flyer programs can I transfer points between?

There are very few frequent flyer programs that allow you to convert or share points. However, Velocity Frequent Flyer and Singapore Airlines KrisFlyer allow this. In addition, Avios can be transferred between British Airways Executive Club, Iberia Plus and AerClub.

Can I transfer Velocity Points?

Yes, you have a number of options to transfer Velocity Points. You can perform a Family Transfer of a minimum of 5,000 points to a family member. A more effective way to do this is to set up Family Pooling. You can also transfer your Velocity Points to Singapore Airlines’ KrisFlyer frequent flyer program.

Can I use Velocity Points for Singapore Airlines?

Yes, you can. Singapore Airlines is a Velocity Frequent Flyer partner. Its flights fall into Table 2 of the Velocity award chart. However, you may find that award availability is limited for Velocity members. In that case, it may make sense for you to transfer your Velocity Points to Singapore Airlines’ KrisFlyer frequent flyer program.

Can I transfer Etihad Guest miles to Velocity Frequent Flyer?

No, you cannot. However, you can use Etihad Guest miles for redemptions on Virgin Australia flights. Conversely, you can also use Velocity Points for Etihad flights. However, do watch out for the hefty Etihad Airways Reward Seat Carrier Charge.

Etihad A380 Business Class seats
Booking Etihad and Singapore Airlines flights are two of the best uses of Velocity Points

Summing up

The ability to transfer points between Velocity Frequent Flyer and Singapore Airlines KrisFlyer is a unique one. Not many other programs allow this.

The main reason you would do this would be to access increased award availability for Singapore Airlines flights. However, transfers can also make sense to get a free stopover, book a round-the-world ticket or top up your KrisFlyer balance.

Just make sure that you understand that points do not transfer over 1:1. Furthermore, once the miles land in your KrisFlyer account, you only have three years to use them, or else they expire.

Velocity suspends points transfers to KrisFlyer, limits gift card redemptions was last modified: November 3rd, 2020 by Matt Moffitt