One of the unique features of the Velocity Frequent Flyer program has been its bilateral agreement with Singapore Airlines KrisFlyer. This allows members to transfer points between the two programs (but they do take a hit each time they do so).
Velocity suspends points transfers to KrisFlyer
Velocity Frequent Flyer and Singapore KrisFlyer are temporarily suspending conversion of Points and Miles between the two programs. We’re looking forward to providing you with this program feature once flight schedules return to normal.
However, it does seem that KrisFlyer is still allowing its members to transfer points to Velocity.
Velocity limits gift card redemptions
Velocity has followed Qantas in limiting the number of gift cards that can purchased through points. Those wanting to exchange their Velocity Points for gift cards now face this message:
Due to high demand we are limiting the number of Gift Card redemptions to 1 per day for each member. We appreciate your understanding.
The downturn in travel due to COVID-19 is putting pressure on airlines’ and frequent flyer programs’ bottom line, with airlines prudently looking at ways to conserve cash given the uncertainty of when the crisis will end.
It seems that a large number of Velocity Frequent Flyer members have been spooked by media reports relating to Virgin Australia’s future. As such, they have quickly tried to cash in their Velocity Points to retain some of their value. Remember though that articles currently floating in the media are speculation and readers should take note of announcements made by the airline to the ASX, which are required under Continuous Disclosure Rules.
If you are looking for information on what your strategy for your Velocity Points should be, consider your following options:
- hold onto your Velocity Points and wait it out in hope of a positive outcome
- redeem your points now for travel on Virgin Australia or partner airlines like Singapore Airlines in the future
- exchange your points for merchandise or gift cards on the Velocity Rewards Store
- donate your points to charity
Our original guide to transferring points between Velocity and KrisFlyer follows.
Why and how to transfer your points between Velocity and KrisFlyer
The ability to transfer points from Virgin Australia’s Velocity program to Singapore Airlines’ KrisFlyer has been available since November 2014. It is one of the only frequent flyer program partnerships in the world which allows you to transfer your points between programs.
You can transfer points/miles in either direction at a rate of 1.55 points/miles in the origin program, equating to 1 point/mile in the destination program.
For example, you’ll get 100,000 KrisFlyer miles when you transfer 155,000 Velocity Points (and visa versa).
Why make a transfer from Velocity to KrisFlyer?
The ability to transfer points between the programs is most useful for Australia-based Velocity members. It is not too hard to amass a chunky Velocity balance given the aggressive way they have acquired partners and offered points-earning opportunities to compete with Qantas Frequent Flyer.
1. To access more Singapore Airlines seats
Whilst you can use your Velocity Points for travel on Singapore Airlines in all cabins, better award availability is given to KrisFlyer members.
If you want to book a flight in Suites, First or Business Class, then you may not be able to do so through Velocity. In that case, you should transfer your points to KrisFlyer.
Singapore Airlines has a superb international network and inflight product, which are available at acceptable redemption rates. That’s along with good availability in most cases for flights in Business and First Class.
Plus, you will not pay fuel surcharges on KrisFlyer redemptions for Singapore Airlines flights.
2. Book seats earlier
KrisFlyer opens its award calendar 355 days before departure, whereas Velocity waits until 330 days. That means that KrisFlyer members are at an advantage as they can snap up the seats more quickly.
3. Get a free stopover
You can also get free/cheap stopovers when redeeming through KrisFlyer, something that Velocity does not allow.
4. You can book a round-the-world ticket
Velocity does not directly offer a redemption option for round-the-world trips. However, Singapore Airlines does for 240,000 KrisFlyer miles.
That means that you can transfer 372,000 Velocity Points over to KrisFlyer to take advantage of this option.
KrisFlyer is ideal for long-haul redemptions on Singapore Airlines-operated flights. A quick search for a Melbourne to London one-way Business Class flight including the required miles and taxes looks like this:
Put simply, this is nearly 24 hours in one of the world’s best Business Class products—for almost 30,000 points less than the equivalent flight when redeeming through Qantas Frequent Flyer.
Calculating how many points you’ll receive when you transfer Velocity to Krisflyer
The calculation is fairly straightforward. For every 1.55 Velocity Points, you’ll receive 1 KrisFlyer mile. Similarly, for every 1.55 KrisFlyer miles, you will receive 1 Velocity Point.
More simply, the transfer rate is 0.6452. So transferring 100,000 Velocity Points would earn you 64,516 KrisFlyer miles, and vice versa.
Terms for points transfers
The main notable restriction is that accounts need to match by name and birthdate, so you do need to do same person-to-person transfers. There is no room for transferring points to a friend or family account.
Making the transfer from Velocity to KrisFlyer
The transfers are initiated from the website of the frequent flyer program you are transferring from.
Go to this page on the Velocity website.
If you have not yet linked your Velocity and KrisFlyer accounts, this is where you will do so. And then you can transfer points by clicking on the Transfer Now button.
Note that there is a minimum points transfer of 5,000 Velocity Points.
Points transfers are supposed to be instant. However, if they do not land within 24 hours, you can phone Velocity to chase it up.
Note that KrisFlyer miles expire three years after they are earned/land in your account, so factor that into your redemption strategy.
Frequently asked questions
Yes, you can. Through this unique partnership, 1.55 point/mile converts to 1 point/mile in the other program. That means that you do lose value in transferring your points between these two programs. However, it can be useful to top up your balance for a redemption or to access more award availability.
No, you cannot. Velocity and Qantas are direct competitors, which means that points in their frequent flyer programs can not be transferred back and forth. However, Velocity Points can be transferred to Singapore Airlines KrisFlyer.
There are very few frequent flyer programs that allow you to convert or share points. However, Velocity Frequent Flyer and Singapore Airlines KrisFlyer allow this. In addition, Avios can be transferred between British Airways Executive Club, Iberia Plus and AerClub.
Yes, you have a number of options to transfer Velocity Points. You can perform a Family Transfer of a minimum of 5,000 points to a family member. A more effective way to do this is to set up Family Pooling. You can also transfer your Velocity Points to Singapore Airlines’ KrisFlyer frequent flyer program.
Yes, you can. Singapore Airlines is a Velocity Frequent Flyer partner. Its flights fall into Table 2 of the Velocity award chart. However, you may find that award availability is limited for Velocity members. In that case, it may make sense for you to transfer your Velocity Points to Singapore Airlines’ KrisFlyer frequent flyer program.
No, you cannot. However, you can use Etihad Guest miles for redemptions on Virgin Australia flights. Conversely, you can also use Velocity Points for Etihad flights. However, do watch out for the hefty Etihad Airways Reward Seat Carrier Charge.
The ability to transfer points between Velocity Frequent Flyer and Singapore Airlines KrisFlyer is a unique one. Not many other programs allow this.
The main reason you would do this would be to access increased award availability for Singapore Airlines flights. However, transfers can also make sense to get a free stopover, book a round-the-world ticket or top up your KrisFlyer balance.
Just make sure that you understand that points do not transfer over 1:1. Furthermore, once the miles land in your KrisFlyer account, you only have three years to use them, or else they expire.