flybuys is a big loyalty program that is affiliated with Coles and Virgin Australia. However, it also has many many more partners. By earning flybuys points, you can redeem them for Velocity Points, discounts on your next Coles shop, or retail items from the flybuys store.
In this guide, we will cover how to get started with flybuys, strategies to earn points and how to make the most of them when it’s time to get rewarded.
How to join flybuys
Not a member yet? Simply follow the steps below to become a flybuys member.
- Visit the flybuys registration page and click sign up. Alternatively, if you have picked up a temporary flybuys card from one of flybuys’ retail partners, simply activate your card here.
- Fill in your personal details including your home address and contact number, set a password and read through the terms and conditions. On this page, you will also be able to add an additional card holder to the same account.
- The next page consists of questions about your household including the number of members, ownership of pet(s) and businesses and shopping habits to assist with tailoring offers relevant to you (this step is optional).
- Check and verify your email address in your inbox.
- Congratulations! You are now set on your journey to earning flybuys points.
flybuys have a list of partners including a number of household names such as Coles and Kmart at which you will be able to earn flybuys points with each transaction. For the full list of updated partners, click here.
Note that the number of points earned per dollar spent vary across retailers and are subject to changes. There are also frequent promos and offers which we cover in a separate guide here.
How to link my flybuys and Velocity account
To link your flybuys to Velocity account, login to the flybuys website and head to ‘Linked Accounts’. Select ‘Link now’ under Velocity Frequent Flyer and enter your Velocity number. Your flybuys and Velocity accounts will be linked once Velocity has confirmed that the details you entered matches.
How to join Velocity for free
If you are not already a Velocity member, simply click here to become a Velocity Frequent Flyer member. There is no fee to join Velocity!
Earning Velocity Status Credits when shopping
You can also earn Velocity Status Credits through flybuys when you shop at Coles, Coles Online, Liquorland and First Choice Liquor and scan your flybuys card (which is linked to your Velocity account).
The standard rate is 1 Status Credit per $100 spent each month, tallied up at the end of the month and not by individual shops.
How to contact flybuys
You can contact flybuys by calling 13 11 16 between 9 am to 7 pm AEDT on Monday to Friday. Alternatively, if snail mail appeals to you, send them a letter to PO Box 12125, A’Beckett Street, Melbourne, VIC 8006.
Frequently Asked Questions
To check your flybuys points balance, simply log in to either your flybuys app or the flybuys website with your membership number and password. Your flybuys points balance should be visible on the home screen upon login.
To redeem your flybuys points for flybuys dollars, simply click here, log in to your flybuys account and select the number of points you would like to convert in multiples of 2,000. Every 2,000 flybuys points will get you $10 flybuys dollars.
Once you have redeemed your flybuys points for flybuys dollars and set up a corresponding PIN, simply present the card at checkout of participating flybuys partners. You will be able to use it as money off shop at a number of major retailers including Coles, Coles Express, Kmart and Liquorland.
As long as you have scanned your flybuys card at checkout when shopping with flybuys partners, the flybuys points should be added to your flybuys account automatically within one or two days for major retail partners such as Coles and Coles express. For other retailers and bonus points, it may take up to a week for your flybuys points to hit your account.
If you forgot to swipe your flybuys card at Coles, you can return to Coles within 7 days of purchase with your receipt and flybuys card to have the transaction added to your flybuys account. For all other retailers, you will have to contact flybuys at 13 11 16 between 9am to 7pm from Monday to Friday.
You will have the option to add additional cardholders in the registration process when you are signing up as a new flybuys member. For existing flybuys members, simply click here. You will be prompt to log in if you aren’t already and fill in the additional cardholders name, date of birth and email address. The card details of your additional cardholder should come through instantly!
No, flybuys dollars can’t be used for online purchases. It can only be used in participating stores with the physical card present. You will be requested to enter the PIN you chose at the time of redemption during checkout.
Is it a good value to convert flybuys points to get money off shop for Coles?
At Point Hacks, we believe earning Velocity points is the best option for flybuys if you know what you’re doing. Savvy points collectors can use them for Business and First Class travel (where offered) on Virgin Australia and partners such as Singapore Airlines, Delta and Etihad.