A beginner’s guide to understanding the program

Velocity Frequent Flyer logo | Point Hacks

Velocity Frequent Flyer is Virgin Australia’s official loyalty program. With over 8 million Velocity members, it is the second-most popular in Australia (after Qantas Frequent Flyer).

Virgin Australia going into administration disclaimer
New to Velocity Frequent Flyer Program? Start here! was last modified: May 18th, 2020 by Sheena Macatol

The Velocity Frequent Flyer program allows you to easily earn points through many avenues, including credit cards, flights, insurance, fuel, accommodation, shopping and more. The loyalty program also offers bonus point promotions which are useful for those who live in Australia and fly on Virgin Australia and its partners like Delta Air Lines, Singapore Airlines and Etihad Airways.

Similar to other programs, once you’ve earned enough points these can be redeemed for award flights, merchandise and other travel perks. This guide is ground zero for those who are just starting off with the Velocity Frequent Flyer program. Read on for how to join the Velocity program, earn as many points as you can, and use them for maximum value.

How do I join Velocity Frequent Flyer?

Signing up to Velocity is free and only takes a couple of minutes—just follow this link.

  1. Enter your email address and password
  2. Fill in your personal details including name (according to passport), date of birth, address (home or business) and preferred contact number
  3. Select and answer a security question as well as a four-digit pin
  4. Look out for a welcome email with your Velocity membership number

And congratulations, you are now a Velocity Frequent Flyer member!

Velocity Join page

How do I earn Velocity Points?

The two quickest ways to earn Velocity Points are by:

There are a number of other ways to earn bonus Velocity Points, including by:

Velocity eStore guide | Point Hacks
If you are going to make an online purchase, see if the retailer is listed on the Velocity eStore and pick up some extra Velocity Points!

You may want to consider pooling your Velocity Points with your family members to get closer to your travel goals.

If you’re just shy of a redemption, you can also buy Velocity Points or transfer points over from Marriott Rewards.

How do I redeem Velocity Points?

In our opinion, the best value of your Velocity Points comes from redeeming them for flights on Virgin Australia and its partners, such as Singapore Airlines and Etihad.

This is what you can expect on most domestic Business Class flights:

Virgin 737 Business Class | Point Hacks

whilst if you are flying between the East and West Coasts or overseas, you’ll get a lie-flat seat.

Virgin A330 Business Cabin | Point Hacks

You may choose to fly in Singapore Airlines’ excellent Business Class:

Singapore Airlines 777-300 Business Class | Point Hacks

or even have a hot shower whilst flying in an Etihad First Apartment.

Etihad A380 First Class Apartments

If you are looking for more inspiration, check out our best uses of points series.

If you have some points that are expiring or have no use for, you also have the option to donate your Velocity Points through the Velocity Rewards Store.

Many people aim to play the upgrade lottery, but if you don’t have status (explained below), your chances of securing a Business Class seat are reduced.

Lost as to how to start your search for an award seat? Check out this post.

Elite status

Holding Velocity Gold or Platinum status is the key to unlocking a raft of premium perks with Virgin Australia and its partners, such as complimentary upgrades, lounge access, and priority check-in and boarding.

Here are the best routes to do a status run on and the quickest ways to earn Velocity Gold status in one trip.

The Velocity app

The Velocity Frequent Flyer app is a great way to track your points, view your membership status and search your redemption opportunities. Both iOS and Android users can download the Velocity Frequent Flyer app. The Apple version is more highly rated by users than the Google version.

Within the app, you can:

  • Check your Velocity Points balance
  • Use the Explore function to see where your points can take you
  • Track your progress to the next status tier
  • Show your digital membership card for lounge access (elite members only)
  • Add your Velocity number to existing bookings
  • Edit your personal details

Unfortunately, you cannot:

  • Book reward flights

Velocity Contact

To get in touch with Velocity Frequent Flyer about a membership enquiry or flight redemption, try one of the numbers below:

  • Australia: 13 18 75
  • New Zealand: 0800 230 875
  • Overseas: +61 2 8667 5924

Summing up

If you live in Australia and fly or are interested in flying Virgin Australia, then the Velocity Frequent Flyer program is one worth signing up for.

Velocity Points can be used both on Virgin Australia and its partner airlines and are most quickly earned by signing up for one of these credit cards.

Related articles

Do you know someone who might get some use out of the Velocity program but needs a little help? Share this guide using the social media buttons below!

New to Velocity Frequent Flyer Program? Start here! was last modified: May 18th, 2020 by Sheena Macatol