A beginner’s guide to understanding the program

Qantas 737-800

Qantas announced significant changes to the Qantas Frequent Flyer program in June 2019.

Changes include an increase in rewards seats availability for all travel classes, a reduction in fees and charges for award redemptions and the ability to use Qantas Points for domestic Air New Zealand flights. Read more about the announcement here.

In this guide

This guide is ground zero for those who are just starting off with Qantas Points. Read on for how to join the program, earn as many points as you can, and use them for maximum value.

Introduction to the Qantas Frequent Flyer program

Qantas Frequent Flyer is Qantas Airways’ official loyalty program. It is the most popular frequent flyer program in Australia, starting in 1987 and growing to almost 12 million members today.

The Qantas Frequent Flyer program allows you to earn points through Qantas credit cards, flying, bonus points promotions and much more. As you earn more Qantas Points, you’ll also have the potential to earn Status Credits and unlock exclusive status benefits. Points can also be redeemed for award flights in all classes.

This program is useful for those who live in Australia and fly on Qantas and its partners like Emirates and Cathay Pacific.

How to join the Qantas Frequent Flyer program for free

Signing up to Qantas is not free—it usually costs $99.50 for those with an address in Australia. However, you can use one of these codes to sign up for free.

Qantas sign-up page
You can save $99.50 by joining for free using a code

How to earn Qantas Points

The two quickest ways to earn Qantas Points are by:

There are a number of other ways to earn bonus Qantas Points, including by:

Qantas AirBnB | Point Hacks
You’ll pick up 1 Qantas Point per $ spent with Airbnb
Car rental | Point Hacks
You can pick up points with most frequent flyer programs by renting through companies like Avis and Hertz

Read here for more ideas.

If you are short on Qantas Points for a redemption, you can:

How to redeem Qantas Points

Update: On 10 March 2020, Qantas announced significant cuts to its international route network through to September 2020. This includes suspension of flights and aircraft swaps, including the grounding of a majority of its A380 fleet. Further information can be found in this guide.
New to the Qantas Frequent Flyer Program? Start here! was last modified: July 8th, 2020 by Steven

In our opinion, the best value of your Qantas Points comes from redeeming them for flights on Qantas and its partners, such as Qatar Airways and Japan Airlines.

This product is what you can expect on most domestic Business Class flights:

Qantas 737 Business Class Seat | Point Hacks
Qantas Boeing 737 Business Class

but on most flights between the East and West Coasts or overseas, you’ll get a lie-flat seat.

Qantas A330 Domestic Business Class seat | Point Hacks
Qantas A330 Business Class

Emirates have excellent Business (pictured below) and First Class products and provide a great redemption opportunity for Australia-based travellers.

Emirates A380 First Class Seat | Point Hacks
Emirates A380 First Class

The taxes and surcharges attached to some Qantas award bookings tend to be high, and premium cabin availability is tight on flights to and from the US. Therefore, flying American Airlines (pictured below) or Fiji Airways is a good alternative to Qantas.

American Airlines Boeing 777-200 at Santiago Airport
American Airlines is a Qantas and oneworld partner

Whilst we usually advise saving your points for premium cabin travel, using your Qantas Points for Economy Class travel can provide good value in these cases.

One common gripe that Qantas Frequent Flyers have is the lack of award availability. To help narrow your search, here are the best (and worst) international routes for Qantas award availability.

If you have some points that are expiring or have no use for, you also have the option to donate your Qantas Points to one of eleven charities that they partner with.

If you are looking for more inspiration for what to do with your Qantas Points, check out our best uses of points series.

Many people aim to play the upgrade lottery, but if you don’t have status (explained below), your chances of securing a Business or First Class seat are limited.

Lost as to how to start your search for an award seat? Check out this post.

If you would like to search for flights from a city that doesn’t appear on the Qantas website, check out this guide.

Elite status with Qantas

Holding Qantas Gold, Platinum or Platinum One status is the key to unlocking a raft of premium perks with Qantas and its partners, such as complimentary upgrades, lounge access, and priority check-in and boarding.

Here are the best routes to do a status run on and the quickest ways to earn Qantas Gold status in one trip.

If you don’t fly often enough, you can still earn status through the newly launched Qantas Points Club.

You can also get lounge access by becoming a member of Qantas Club.

How to contact Qantas Frequent Flyer

To get in touch with Qantas Frequent Flyer about a membership enquiry or flight redemption, try one of the methods below:

  • Phone 13 11 31 within Australia or +61 2 9433 2329 from overseas (7am-7pm AEST; closed Sundays and public holidays)
  • SMS 0477 726 827 (0477 QANTAS) only within Australia for simple requests like choosing a seat or linking two itineraries
  • Send them a direct message via Twitter or Facebook Messenger
Qantas Facebook Messenger
Qantas’ Facebook Messenger interface

Summing up

If you live in Australia and fly or are interested in flying Qantas, then the Qantas Frequent Flyer program is one worth signing up for.

Qantas Points can be used both on Qantas and its partner airlines and are most quickly earned by signing up for one of these credit cards.

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New to the Qantas Frequent Flyer Program? Start here! was last modified: July 8th, 2020 by Steven