A beginner’s guide to understanding the program
Qantas announced significant changes to the Qantas Frequent Flyer program in June 2019.
Changes include an increase in rewards seats availability for all travel classes, a reduction in fees and charges for award redemptions and the ability to use Qantas Points for domestic Air New Zealand flights. Read more about the announcement here.
In this guide
This guide is ground zero for those who are just starting off with Qantas Points. Read on for how to join the program, earn as many points as you can, and use them for maximum value.
Introduction to the Qantas Frequent Flyer program
Qantas Frequent Flyer is Qantas Airways’ official loyalty program. It is the most popular frequent flyer program in Australia, starting in 1987 and growing to almost 12 million members today.
The Qantas Frequent Flyer program allows you to earn points through credit cards, flying, bonus points promotions and much more. As you earn more Qantas Points, you’ll also have the potential to earn Status Credits and unlock exclusive status benefits. Points can also be redeemed for award flights in all classes.
This program is useful for those who live in Australia and fly on Qantas and its partners like Emirates and Cathay Pacific.
How to join the Qantas Frequent Flyer program for free
Signing up to Qantas is not free—it usually costs $99.50 for those with an address in Australia. However, you can use one of these codes to sign up for free.
How to earn Qantas Points
The two quickest ways to earn Qantas Points are by:
- signing up for a credit card with a large sign-up bonus
- using a high Qantas Points-earning credit card on an ongoing basis
There are a number of other ways to earn bonus Qantas Points, including by:
- registering for bonus points promotions
- transferring your credit card points over with a bonus
- swiping your Woolworths Rewards card and opting into earning Qantas Points
- purchasing petrol at Caltex outlets (and BP from early 2020)
- making a reservation through Quandoo and eating out
- ordering food with Deliveroo
- buying wine from Qantas Wine (a great way to extend expiring points)
- getting your car serviced and/or brakes and tyres checked with Qantas Car Insurance
- shopping online through the Qantas Shopping portal
- booking an Airbnb through the Qantas portal
- booking a hotel through Qantas Hotels or Luxury Escapes
- joining the Qantas Business Rewards program and taking advantage of promotions
- travelling with Uber
- booking a car rental
- playing golf through the Qantas Golf Club
- taking advantage of My Card Offers if you have a Mastercard
- taking out a health, life, income protection or life insurance policy
- loading up a prepaid travel card
- linking your Hoyts Rewards and Qantas accounts
- switching to a points-earning Red Energy plan
- downloading the Qantas Wellbeing app and earning points for exercising or even just sleeping
- signing up to a Kayo Sports streaming subscription
- buy medicines at TerryWhite Chemmart
Read here for more ideas.
If you are short on Qantas Points for a redemption, you can:
- transfer points over from a family member
- top up your account by buying points directly from Qantas
- buy American Express Membership Rewards points
- transfer points over from Marriott Bonvoy
How to redeem Qantas Points
This product is what you can expect on most domestic Business Class flights:
but on most flights between the East and West Coasts or overseas, you’ll get a lie-flat seat.
Emirates have excellent Business (pictured below) and First Class products and provide a great redemption opportunity for Australia-based travellers.
The taxes and surcharges attached to some Qantas award bookings tend to be high, and premium cabin availability is tight on flights to and from the US. Therefore, flying American Airlines (pictured below) or Fiji Airways is a good alternative to Qantas.
One common gripe that Qantas Frequent Flyers have is the lack of award availability. To help narrow your search, here are the best (and worst) international routes for Qantas award availability.
If you have some points that are expiring or have no use for, you also have the option to donate your Qantas Points to one of eleven charities that they partner with.
If you are looking for more inspiration for what to do with your Qantas Points, check out our best uses of points series.
Many people aim to play the upgrade lottery, but if you don’t have status (explained below), your chances of securing a Business or First Class seat are limited.
Lost as to how to start your search for an award seat? Check out this post.
If you would like to search for flights from a city that doesn’t appear on the Qantas website, check out this guide.
Elite status with Qantas
Holding Qantas Gold, Platinum or Platinum One status is the key to unlocking a raft of premium perks with Qantas and its partners, such as complimentary upgrades, lounge access, and priority check-in and boarding.
You can also get lounge access by becoming a member of Qantas Club.
How to contact Qantas Frequent Flyer
To get in touch with Qantas Frequent Flyer about a membership enquiry or flight redemption, try one of the methods below:
- Phone 13 11 31 within Australia or +61 2 9433 2329 from overseas (7am-7pm AEST; closed Sundays and public holidays)
- SMS 0477 726 827 (0477 QANTAS) only within Australia for simple requests like choosing a seat or linking two itineraries
- Send them a direct message via Twitter or Facebook Messenger
If you live in Australia and fly or are interested in flying Qantas, then the Qantas Frequent Flyer program is one worth signing up for.
Qantas Points can be used both on Qantas and its partner airlines and are most quickly earned by signing up for one of these credit cards.