A beginner's guide to understanding the program

KrisFlyer is Singapore Airlines’ loyalty program, useful for those who fly on the award-winning carrier and its partners like Virgin Australia and all the other Star Alliance member airlines.

The ‘points currency’ is KrisFlyer miles, which are easily earned through credit cards, flying and bonus points promotions. These can then be redeemed for great-value award flights in all classes, including Singapore Airlines First Class and Suites.

This guide is ground zero for those who are just starting off. Read on for how to join the program, earn as many points as you can, and use them for maximum value and amazing flight experiences.

In this guide you will learn:

How do I join the KrisFlyer program?

If you don’t already have a KrisFlyer membership, it’s free and easy to sign up for one. Check this page first as you may be able to pick some bonus points up on the way.

  1. Visit the KrisFlyer registration page and fill out your personal details
  2. Scroll down and enter your contact information
  3. Next, create a secure password (KrisFlyer moved away from PINs in 2019)
  4. Enter a promotional code (if any), then click ‘Continue’ to finish signing up.
Singapore Airlines KrisFlyer Sign up

How do I earn KrisFlyer miles?

Unlike Qantas and Velocity frequent flyer points, which are both easily earned in Australia, KrisFlyer miles are a little harder to come across. The two quickest ways to earn KrisFlyer miles are by:

There are a number of other ways to earn bonus KrisFlyer miles, including by:

Here is a fun, easy-to-understand video about earning opportunities:

KrisFlyer enjoys a unique bilateral relationship with Velocity Frequent Flyer which allows you to convert Velocity Points into KrisFlyer miles and vice versa. While you’ll lose some points doing it this way, often KrisFlyer has greater availability and pricing which makes the transfer worthwhile.

Krisflyer and Velocity | Point Hacks

You may consider crediting your Virgin Australia flights to KrisFlyer instead of Velocity—this guide will help you decide whether to do so.

If you are short on miles for a redemption, you can:

How do I redeem KrisFlyer miles?

In our opinion, the best value of your KrisFlyer miles comes from redeeming them for flights on Singapore Airlines and its partners, such as Air Canada and Lufthansa.

Lufthansa A380 First Class | Point Hacks
Singapore Airlines is part of the largest airline alliance in the world and KrisFlyer miles can be used on airlines like Lufthansa

A particularly good-value option is to target your use of KrisFlyer miles to Singapore Airlines, SilkAir and United flights, as there are no fuel surcharges applied to travel on these airlines.

Singapore Airlines is famed for its world-leading Business Class products which fly to all major Australian cities. Sometimes you can get these at 30% to 50% off through the monthly Spontaneous Escapes promotion.

The latest Business Class products include the new A380 product:

Singapore Airlines A380 New Business Class | Point Hacks

the regional 787 and A350 seat:

SQ 787 | Point Hacks

and the second-generation, long-haul A350 version.

SQ 777-300 | Point Hacks
Singapore Airlines A350 Business Class

Suites and First Class is an aspirational product for many.

Singapore Airlines A380 First Class Suite | Point Hacks

Saving your miles up for a round-the-world redemption is another popular option.

Additionally, you can also use your miles to book a ticket for someone else. KrisFlyer allows you to set up to 5 people as your redemption nominees. Read more about it in our dedicated guide here.

Some more booking tips:

If you are looking for more inspiration for what to do with your KrisFlyer miles, check out our best uses of points series.

If you have some miles that are expiring or have no use for, you also have the option to donate your Krisflyer Miles to Make-A-Wish Singapore.

Lost as to how to start your search for an award seat? Check out this post.

How do I earn Singapore Airlines elite status?

Holding KrisFlyer Gold status or above is the key to unlocking a raft of premium perks with Singapore Airlines and its partners, such as complimentary upgrades, lounge access, and priority check-in and boarding.

Star Alliance Lounge LA | Point Hacks

Access to Star Alliance lounges comes with KrisFlyer Elite Gold status and higher

There are two separate programs when it comes to status — the KrisFlyer program and the PPS program. The KrisFlyer program has Silver and Gold tiers, which are earned through collecting Elite Miles on Singapore Airlines, Star Alliance and partner airline flights. 

KrisFlyer

Base-level membership with no additional tier benefits. You can earn and redeem KrisFlyer miles and use them for reward flights, upgrades and more. You can also book flights on behalf of up to five redemption nominees, which could be family members or friends.

KrisFlyer Elite Silver

Silver is the first elite status, but it doesn’t offer you that much more. You get a 25% miles bonus, reduced service fees and higher priority with waitlisting and standby. Standard seat selection is free as well. It’s earned with 25,000 Elite Miles over 12 months.

KrisFlyer Elite Gold

KrisFlyer Gold is the level to aim for and gives Star Alliance Gold benefits and lounge access across the whole network, plus Virgin Australia domestic lounge access. There is also priority check-in, luggage, boarding and higher priority with waitlisting. ‘Forward Zone’ economy seats are free to select.

It takes 50,000 Elite Miles within a 12-month period to earn KrisFlyer Elite Gold status, which is then valid for 12 months.

PPS Club Member

PPS Club membership, on the other hand, is based on how much money you spend on Business and First Class flights with Singapore Airlines. The benefits are much better than KrisFlyer Gold status, such as enhanced lounge access and more perks.

You would have to spend around $25,000 SGD for Singapore Airlines Business/First Class flights (excluding taxes) in a year to earn PPS Club membership for 12 months.

Solitaire PPS Club Member

For the sake of completion, the top level is Solitaire PPS. This gives the best perks possible, such as First Class lounge access, First Class check-in, a partner PPS member card for someone else, and the highest priority with award redemptions, amongst many other smaller benefits.

You would have to spend around $50,000 SGD for Singapore Airlines Business/First Class flights (excluding taxes) in a year to earn PPS Club membership for 12 months.

Here are the quickest ways to earn Star Alliance Gold status in one trip. Also, American Express Platinum Charge Card Members enjoy a fast-track to KrisFlyer Gold status.

How do I contact KrisFlyer?

To get in touch with KrisFlyer about a membership enquiry or flight redemption, try:

While the Call Centre might be the quickest way to resolve your issue, try the social media channels if the line is busy.

Summing up

If you fly or are interested in flying Singapore Airlines, Virgin Australia or one of its other partners, then the KrisFlyer program may be worth signing up for if your travel patterns suit.

KrisFlyer miles are most quickly earned by signing up for one of these credit cards, and can easily be used for great-value redemption in Business and First Class.

Do you know someone who might get some use out of the KrisFlyer program but needs a little help? Share this guide using the social media buttons below!

Supplementary images courtesy Singapore Airlines and KrisFlyer.

New to the KrisFlyer Program? Start here! was last modified: May 15th, 2020 by Sheena Macatol