Intercontinental Hotels Group (IHG) is a major international hotel chain encompassing brands such as Crowne Plaza, Intercontinental, Regent, Holiday Inn and more. IHG One Rewards is the loyalty program of the group.

You can earn points on stays to use as rewards later, as well as earn status so frequent travellers have more benefits and recognition. In 2022, this has been updated with a new Diamond tier, which includes free breakfast as a welcome amenity.

All members also now get lower rates and 2 pm late checkout on most stays, so it makes sense to sign-up if you are going to book with an IHG property directly.

How do I join IHG One Rewards?

Joining IHG One Rewards is free and easy. If you’re not already a member, then follow these simple steps:

  1. Head to the ‘Join IHG’ page and enter your personal details.
  2. Read and accept the Terms & Conditions and the Privacy Policy.
  3. Click ‘Join now’ to become a member.
  4. Log in to your account while booking with hotels directly to take advantage of lower rates, and to earn points after your stay.

What IHG hotel brands are there?

IHG has 16 different hotel brands within its portfolio, as below:

You can earn and redeem IHG rewards points on stays at Kimpton Hotels and Restaurants, Regent, Hotel Indigo, Crowne Plaza, Hualuxe, Holiday Inn, Holiday Inn Club Vacations, Six Senses, Atwell Suites, Holiday Inn Express, Intercontinental, Voco, Staybridge Suites, Candlewood Suites, Avid and Even Hotels.

Crowne Plaza Changi Airport
The Crowne Plaza Singapore Changi Airport

What are the IHG One Rewards levels?

The IHG One Rewards program has five different tiers, plus a paid membership program. The tiers are:

  • Club
  • Silver Elite
  • Gold Elite
  • Platinum Elite
  • Diamond Elite

Some IHG status benefits aren’t valid at InterContinental Hotels. This is where a paid InterContinental Ambassador membership comes in handy (explained later below).

IHG One Rewards Club Member

Requirement: just enrolment in the program

  • Collect points or miles on stays
  • Discounted member rates
  • Free internet
  • New: 2 pm late check-out subject to availability

IHG One Rewards Silver Elite

Requirement: 10 qualified nights

In addition to Club Member benefits, Silver Elite members receive:

  • 20% more points earned on top of the base points
  • Points don’t expire

IHG One Rewards Gold Elite

Requirement: 20 qualified nights or 40,000 Elite qualifying points or complimentary with Velocity Gold status (for the first year after reaching Gold only).

In addition to Silver Elite benefits, Gold members can expect:

  • 40% more points earned on top of the base points
  • Elite rollover nights for next year’s status

IHG One Rewards Platinum Elite

Requirement: 40 qualified nights or 60,000 Elite qualifying points or complimentary with Velocity Platinum status (for the first year after reaching Platinum only).

In addition to Gold Elite benefits, Platinum members will enjoy sweet new perks, including upgrades:

  • 60% more points earned over base points
  • Reward Night discounts
  • Guaranteed room availability if booked 72 hours ahead
  • Complimentary room upgrades, subject to availability
  • Welcome amenity of points, a drink or a snack
  • Early check-in, subject to availability

Room upgrades don’t necessarily mean getting a better category of room. It could simply be the same category on a higher floor, corner room or one that is newly renovated.

IHG One Rewards Diamond Elite

Requirement: 70 qualified nights or 120,000 Elite qualifying points

In addition to Platinum Elite benefits, Diamond members can expect:

  • Dedicated Diamond support
  • 100% more points earned on top of the base points
  • Welcome amenity including free daily hot breakfast for two

IHG Intercontinental Ambassador InterContinental Ambassador (Paid membership)

Requirement: US$200/year membership

The paid InterContinental Ambassador program costs US$200 a year (AU$272 with our currently weak currency) and gives you instant Platinum Elite IHG Rewards status.

It also gives special perks when staying at InterContinental hotels worldwide that you wouldn’t normally get with IHG status, such as:

  • Guaranteed upgrades
  • 4 pm checkout
  • A complimentary weekend night stay
  • US$20 in restaurants and bar credits

What is the IHG Milestone Rewards?

New from June 2022, Milestone Rewards are additional bonuses that are awarded from when you stay 20 nights in a year, all the way up to 100 nights. Perks include 5,000 or 10,000 bonus points, food & beverage rewards, confirmable suite upgrades and annual lounge memberships, which provide access to hotel executive lounges.

See the Milestone Rewards with each tier →

How do I earn IHG One Rewards points?

The main way to earn IHG points is by staying at the chain’s hotels. The bigger brands offer 10 points for each US$1 (or equivalent currency) spent on your hotel room bill. This normally includes the room rate and any incidentals you charge to the room, such as dining.

IHG runs many bonus offers where you can earn thousands more points on certain stays. Recurring offers include ‘A Greener Stay’, where foregoing housekeeping can earn you 500 bonus points.

You can buy IHG points to build up your balance to the next reward. Our guide to IHG points promotions is updated regularly, so you can see when the best offers are. The lowest rate to purchase promotional points to date is USD 0.5c per point. 

IHG also has partners that offer IHG Rewards points on purchases, such as Hertz and Thrifty.

How do I redeem IHG Rewards points?

IHG Rewards points are often used to book reward night stays at hotels. Reward Nights are valid for a base double or king room for one night, tax included. The number of points needed for a stay depends on the property and can be viewed when making a booking on the IHG website.

Redeeming IHG Rewards 1

How do I contact IHG?

To contact IHG Rewards specifically, call 1800 007 697 or +800 2222 7172. This is separate from Reservations Services and contacting individual hotels, which are usually managed independently.

To Live Chat IHG Rewards, go onto any page on their website, scroll down and click on ‘Need Help?’ to open up a chat window, then type in ‘Live Chat’.

Contacting IHG

Frequently Asked Questions

What is IHG One Rewards?

IHG One Rewards is the loyalty program of the InterContinental Hotels Group. You can earn points on stays to use as rewards later, as well as earn status so frequent travellers have more benefits and recognition.

How many points do you need for an IHG One Rewards free night?

You will need between 5,000 points for a PointBreaks promotion stay, and up to 70,000 IHG points per night for a stay at one of their top-level hotels. Rates can be viewed on the IHG website when making a booking.

What hotels are part of IHG One Rewards?

You can earn and redeem IHG rewards points on stays at Kimpton Hotels and Restaurants, Regent, Hotel Indigo, Crowne Plaza, Hualuxe, Holiday Inn, Holiday Inn Club Vacations, Holiday Inn Express, Intercontinental, Voco, Staybridge Suites, Candlewood Suites, Avid and Even Hotels.

Is IHG One Rewards free to join?

Yes, it doesn’t cost money to join IHG One Rewards. Instructions on how to sign-up are in this guide.

What is IHG One Rewards’ phone number? 

To contact IHG One Rewards, call 1800 007 697 or +800 2222 7172.

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New to the IHG One Rewards program? Start here was last modified: July 2nd, 2022 by Daniel Sciberras