Qantas passengers often face lengthy wait times when contacting customer service by phone, so here is a good alternative!

Save this number in your phone—0477 726 827 (which is 0477 QANTAS)—and you can send a message for simple requests like:

  • choosing a seat
  • requesting a special meal
  • linking two itineraries

If you need to do something more complicated (including booking an award ticket), you’ll probably have to call them (using the details below)—but you could always try SMS first! It’s available in Australia only.

I also find that contacting Qantas via a direct message on Twitter or Facebook Messenger is a great time-saving option too!

Qantas direct message on Facebook

Save time by messaging Qantas on Facebook Messenger

(By the way, we now have Jet The Point Hacks Chatbot available on Facebook Messenger to tell you about the best frequent flyer and credit card offers, answer your questions about points and much more!)


In this guide

It’s no secret—frequent flyer redemptions can be a pain, especially given how much time you’ll spend getting through to a customer service agent on the phone.

Often phone calls are the only way to complete a task that’s not even complex—they are just a necessary fact of frequent flyer life.

Call enough times and you’ll start to see how much time you are wasting finding phone numbers, selecting options and verifying fees. So we thought we should collate all the information for you in one place (this page) for the major frequent flyer programs we deal with in Australia in the hope it will save us all some time.

Note that you may (read: will probably) have to pay a fee to book, change or cancel a ticket over the phone, whether that’s with cash or points.

Quick links

Key programs

Other overseas programs


Qantas Frequent Flyer

SMS enquiry service (for simple requests, within Australia only)0477 726 827 (0477 QANTAS)
Australian phone #Reservations: 13 13 13

Frequent flyers: 13 11 31
Overseas phone #Contact number varies depending on location
Number sequence
for paid reservations
Domestic: membership number + PIN then 1-2

International: membership number + PIN then 1-2
Number sequence
for frequent flyer reservations
Domestic: membership number + PIN then 1-2

International: membership number + PIN then 1-2
Open hours24/7 for reservations

7am-7pm AEST for frequent flyers (closed Sundays and public holidays)

Virgin Australia Velocity Frequent Flyer

Australian phone #Reservations: 13 67 89

Frequent flyers: 13 18 75
Overseas phone #Contact number varies depending on location

Australian guest contact centre: +61 (0)7 3295 2296
Number sequence for paid reservationsDomestic: 1-membership number-1-1

International: 1-membership number-2-1
Number sequence
for frequent flyer reservations
1-membership number-3-1
Open hours24/7 for reservations

7:30am-10:30pm AEST for award redemptions

8am-8pm AEST for membership enquiries

Singapore Airlines KrisFlyer

Australian phone #Reservations 13 10 11

Frequent flyers: 02 8228 1188
Singapore phone #+65 1-800-742-3333
Number sequence
for paid reservations
KrisFlyer members
Suites/First/Business Class:
membership number + PIN then 3-1

Economy/Premium Economy:
membership number + PIN then 3-2

Non-KrisFlyer members
Business: #-2-1
Premium Economy: #-2-2
Number sequence
for frequent flyer reservations
Award booking on Singapore Airlines:
membership number + PIN then 1-1

Award booking on partner airlines:
membership number + PIN then 1-2
Open hours24/7

Cathay Pacific Asia Miles

Australian phone #1800 129 264
Hong Kong phone #+852 2747 3838
Number sequence for paid reservations1-1-membership number-0-2
Number sequence for frequent flyer reservations1-1-membership number-0-2
Open hours24/7 (early morning Australian time is best for shortest waittimes)

Etihad Guest

Australian phone #1300 532 215
UAE phone #+971 2599 0000
Number sequence
for paid reservations
1-4-2 or
1-2-2 (First & Business) or 1-3-2 (Economy)
Number sequence
for frequent flyer reservations
1-4-1 or
1-2-1 (First & Business) or 1-3-1 (Economy)
Open hours24/7

Emirates Skywards

Australian phone #1300 303 777
Number sequence
for paid reservations
* then 1 for First or Business or 3 for Economy
Number sequence
for frequent flyer reservations
1-membership number-*-1
for First or Business or 3 for Economy
Open hours24/7

American Airlines AAdvantage

Australian phone #(02) 9101 1948
US phone #+1 800-882-8880
Number sequence for paid reservations2-3
Number sequence for frequent flyer reservations3
Open hours24/7

United Airlines MileagePlus

Australian phone #Reservations: 131 777

Frequent flyers: 1300 651 815
US phone #+1 800-864-8331
Number sequence
for paid reservations
3
Number sequence
for frequent flyer reservations
1-1
Open hours7am-7pm AEST Monday to Friday

8am-5pm on weekends

Alaska Airlines Mileage Plan

Australian phone #None
US phone #Reservations:+1 800-252-7522

Frequent flyers:+1 800-654-5669
Number sequence
for paid reservations
N/A
Number sequence
for frequent flyer reservations
N/A
Open hours5am-midnight Pacific Time (California)

THAI Royal Orchid Plus

Australian phone #1300 651 960
Number sequence
for paid reservations
1-1
Number sequence
for frequent flyer reservations
1-1
Open hours?

More about this resource

We’ve noted the phone number sequences to get through to make an award reservation (or enquiry) without you having to listen to each option in full. That in itself I hope will be a big timesaver.

You won’t learn anything new from this post, but it’s a resource to bookmark for later if you find yourself calling frequent flyer programs every so often to make your bookings.

It’s possible we’ve got some of these wrong, or that details might change—so if you don’t have success or want to submit a change, please let us know in the comments.

Qantas now offers an SMS service for simple requests like choosing a seat was last modified: May 22nd, 2019 by Matt Moffitt