InterContinental Hotels Ambassador upgrade policies – maximise your room upgrade with your Ambassador membership

One of the main benefits of the InterContinental Ambassador program is the complimentary room upgrade when staying at IC hotels. However, you have to be well informed to make best use of it.

It is always confusing to figure out what upgrades you are entitled to with your Ambassador program membership. Different locations have different upgrade policies, and one location might give you Club access while others might give you a full upgrade to another room category, plus a few bells and whistles.

We’ve contacted some of the InterContinental hotels in the region for their policies and worked up a table of room types and amenities on offer with Ambassador membership.

These and their contact details will hopefully help anyone with membership make the most of it. If in doubt, always ask the reservations team for exactly what you’re after – they will generally be able to help out.

Hotel NamePoint Hacks Review linkEntry Level Room to book for club upgradeRoom to book for better room typeUpgrades confirmed in advanceExample welcome amenity
Intercontinental Sydney

(email)
InterContinental Sydney Review - June 2011
Harbour Executive SuiteHarbour Executive Suite and get Club AccessYES - As per T&CFruit bowl
Water
InterContinental Melbourne The Rialto

(email)
InterContinental Melbourne The Rialto Review - January 2012Junior SuiteUpgrade policy is linear, i.e. book the room below for the room size you want.Contact soon after booking. Otherwise it will depend on availability upon arrivalVoucher for a glass of Wine
Fruit
water
InterContinental Adelaide

(email)
InterContinental Adelaide Review - May 2012No upgrades to Club rooms from non-club bookingsKing Club river view room for an upgrade to a King Intercontinental Suite with Club access.


The Intercontinental suite has a bed room with separate lounge room vanity and 2nd toilet.
YESChanges weekly. Options depends on availability on the day such as Chocolate,Cookies, Balsamic vinegar or popcorn
InterContinental Wellington

(email)
N/ANo upgrades to Club rooms from non-club bookingsKing Club InterContinental Guest room to be upgraded to Club InterContinental Harbor View Guest RoomYES - can be confirmed after booking.Fruit Bowl
Water
InterContinental Fiji

(email)
A contrasting experience – moving up in the world to stay at the Club InterContinental Fiji - January 2015No upgrades to Club rooms from non-club bookings1 Bedroom Club Suite to be upgrade to 1 Bedroom Club Suite with plunge poolYESLocal newspaper,
Fresh fruit
Mineral water
Standard wifi
In room welcome card
InterContinental Singapore

(email)
InterContinental Singapore Review - October 2011Business Room or AboveBusiness Room and upgrade to newly renovated Premier Suites - additional $60++/nightYES - Automatic upon bookingFruit platter
Minibar
Priority check-in
InterContinental Sanctuary Cove

(email)
N/ANo upgrades to Club rooms from non-club bookingsKing Club Marina View to be upgraded to a Suite with Club accessYESChanges from time to time. Although guaranteed to receive fresh fruits and water
InterContinental Grand Stanford Hong Kong

(email)
N/ANo upgrades to Club rooms from non-club bookingsNormal Floors:
Premier Side Harbour View Room to be upgraded to Premier Full Harbour View Room


Club Access:
Club InterContinental Sea view Room to be upgraded to Club InterContinental Special View Room
YESWelcome Drink Coupon
Late check-out until 4:00 pm
Fresh fruits
Mineral water
One free Pay-Movie per stay
Instant Check-Out
Daily Newspaper
InterContinental Bali

(email)
N/ASingaraja Duplex SuiteUpgrade policy is linear, i.e. book the room below for the room size you want.YESdid not specify
Intercontinental Jakarta Midplaza

(email)
N/AAny Room - Automatic upgrade to Club access. Comes with free daily buffet breakfast.Club InterContinental for an upgrade to Studio SuiteYESFresh Fruit
In The Know Amenities (local snacks such as; manisan papaya, manisan manga, emping manis pedas, etc)
Cookies
Water
In-Room Gift
InterContinental Sydney Double Bay

(email)
N/ANo upgrades to Club rooms from non-club bookingsKing Club Intercontinental RoomNo - will be allocated upon check inPrivate Registration for Check-in and Check-out,
Fruit Platter upon arrival,
Bottle of San Pellegrino/Aqua Panna,
Range of Daily Newspaper

Most responded within a day or two and were very helpful. Only Hong Kong Intercontinental Spa did not respond so far but I will update the table as soon as I hear back.

If you have any other experiences of Ambassador membership to share, please add them in the comments and we’ll update the details in the post.

Hope this helps in your quest for the best room at the lowest possible cost. If you know of any incorrect info, or the details change, please leave a comment and I’ll update the table.

InterContinental Hotels Ambassador upgrade policies – maximise your room upgrade with your Ambassador membership was last modified: July 12th, 2017 by Keith