Review

Air New Zealand Sydney Lounge Overview

Air New Zealand reopened its new NZ$13 million Business Class lounge at Sydney International Airport in May 2015, after 6 months of temporary facilities – and hot dogs – while the re-fit program took place.

During a recent visit to Sydney from Auckland, I was able to spend some time in the lounge, take a few photos, and let you know how it stacks up.

The new look lounge was the first milestone in Air NZ’s NZ$40 million vision of transforming a number of the airline’s key lounges into relaxing, ultra-modern kiwi-inspired spaces.
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Additional images courtesy of www.airnewzealand.co.nz

After being impressed with my experiences of the Gensler designed Air NZ flagship lounge in Auckland, and the award-winning Air NZ operated LAX Star Alliance lounge, I was keen to see how the Sydney version compared.

I’d also been fortunate to check out a number Qantas’ new International lounges, and recently their impressive Sydney International Business Lounge during my Easter weekend visit thanks to one of LATAM’s great value trans-tasman Dreamliner business class fares.

Given the increased competition in their regional battle with Qantas, I was also more than a little intrigued to see if what Air NZ had created for their Sydney departing passengers stacked up with the quality of Qantas’ International Business Lounge.

Lounge Location & Opening Hours

After passing through customs and immigration I veered right, and despite feeling like a mouse being tested in a maze from all the work going on in the Sydney International terminal, I was eventually able to find the Air NZ lounge, located on the 2nd floor mezzanine overlooking gate 56.

Sydney Air NZ Lounge 1

The lounge is open 7 days a week, from 6.00am until last departing flight, and similar to the Auckland lounge boasts an impressive entry area utilising large scale digital screens to showcase stunning images of the New Zealand native landscape.

Lounge Seating & Views

Inside, the 1,500 sqm lounge is narrow but very long, with the near floor to ceiling windows down the entire length bathing the room with natural light and offering an expansive view of the outside terminal and runway.

Sydney Air NZ Lounge 2

A staffed cocktail bar sports an envious wine wall, and offers a wide range New Zealand wines along with local and imported beers.

Along with the alcoholic refreshments, the main bar also holds the lounges in-house barista pouring out personalised espressos, made to order either direct from an iPad at the bar, or even your own device operating the Air NZ App.

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Once inside an area with comfortable seating options to the left of the lounge offers reading material options and a great spot to meet up with others, or just a place to hang out with a good coffee and enjoy the views while making use of the abundance of USB charging ports.

Sydney Air NZ Lounge USB

Sydney Air NZ Lounge view

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The majority of the lounges seating options are located along the right side upon entry, where the space has been creatively divided into multi-use zones to cater for the individual requirements of a range of Air NZ’s lounge guests.

Sydney Air NZ Lounge Business zone 1

Toward the right end of the room a low partition wall separates off a well lit and functional business zone from the self-service bar and casual dining zone.

Sydney Air NZ Lounge Business Zone 2

This area also has great wrap-around views of the outside terminal and provides ample USB and power points for those needing to take care of last minute business or in a need of a quiet area to conduct a casual meeting or take an important call.

The lounges chilled out quiet zone is also located at this end, just away from the business zone, and is a great spot for those with a long transit or just wanting somewhere quiet to relax with a book or catch a snooze away from all the main activity.

Air New Zealand Sydney Lounge Dining

Along with the various guest friendly seating options and the Australian coastline inspired 228 glass sphere chandelier, the lounge’s dining zone provides guest with options catering to most tastes.

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Along with the great continental and hot buffet breakfast options available, the Sydney lounge was the first to introduce Air NZ’s new ‘Food Theatre’ where the resident chef prepares a range of freshly inspired cuisine dishes throughout the day.

Air New Zealand Sydney Lounge Buffet

Air New Zealand Sydney Lounge Buffet

Having missed out on being able to sample the offerings of the food theatre during my recent visit to Air NZ’s flagship Auckland lounge, I was pleased to make the most of one the chefs breakfast dishes, along with yet another espresso.

Sydney Air NZ Dining 2

The cafe and casual dining area also offer its own self-service bar, where guests can help themselves to a fresh chilled juice with breakfast or top up a glass of one of the many top quality New Zealand wines or beers on offer.

Air New Zealand Sydney Lounge

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Other lounge facilities

Along with the range of seating options, great food catering, and well thought out zone design, Air NZ has also catered for their youngest guests with a colourful & interactive kids’ zone, packed with the latest games, books and blockbuster movies.

The lounges shower facilities are also impressive, with a number of individual shower rooms, catering for those needing to freshen up while in transit or wanting to shower and change out of their suit on their way home from a long business day.

Air New Zealand Sydney Lounge Shower

The general bathroom design provide a fresh, light and inviting experience, and the inclusion of the complimentary Antipodes’ skincare products was a nice touch.

Air New Zealand Sydney Lounge Bathroom

Sydney Air NZ Lounge facilities 3

The Lounge Access Options

With Air New Zealand being a member of the Star Alliance along with having many direct strategic airline partnerships, not to mention their Koru Club lounge programme, there is a myriad of both obvious and more complicated methods of accessing the Air NZ Sydney International Lounge.

Air New Zealand & Star Alliance Business or First Class ticket holders or Elite Status holders

Access is complimentary to any passenger holding a ticket with a same day Air NZ Business Premier, Star Alliance airline Business or First Class flight departing Sydney.

Sydney Air NZ Lounge Access

Air NZ Gold, Gold Elite, and Star Alliance Gold members are entitled to access the lounge prior to a same day flight in any cabin class departing Sydney with Air NZ or any Star Alliance airline.

Koru Club Members

Access to the Sydney lounge is available to Koru club members prior to the specific flights mentioned below:

  • Air New Zealand – prior to any same day Air NZ ticketed and operated flight departing Sydney, in any cabin class.
  • Virgin Australia – prior to any same day Virgin Australia ticketed and operated Trans-Tasman flight departing Sydney, in any cabin class.

As Koru Club is not a Star Alliance membership, Koru Club members are unable to access the lounge when onward travel (excluding elite cabin and status passengers) from Sydney involves a Star Alliance carrier.

If interested you can find out more about the Air NZ Koru Club programme here, along with various Air NZ credit cards that provide free joining and discounted Koru club membership here.

Single Entry Passes

Those passengers who have received one-off passes, such as the 2 complimentary passes received for reaching Air NZ Air Points silver status, or those provided by Air NZ credit card partners, are eligible to access the lounge prior to flights meeting the same requirements as a full Koru Club member above.

Virgin Australia

The strategic partnership agreement between Air NZ and Virgin Australia provides reciprocal benefits between the two airlines and including the following lounge access arrangements.

Access is complimentary to any passenger prior to departing the same day with a Business Class ticket on a Trans-Tasman flight departing Sydney, ticketed and operated by Virgin Australia.

  • Velocity Gold & Platinum elite status – prior to any same day Virgin Australia or Air NZ ticketed and operated Trans-Tasman flight departing Sydney, in any cabin class.
  • Virgin Australia lounge members – prior to any same day Virgin Australia or Air NZ ticketed and operated Trans-Tasman flight departing Sydney, in any cabin class.

There’s one gotcha: – Those passengers with Velocity Elite status or Virgin Australia lounge membership are unable to access the lounge when departing on Air NZ short-haul flights from Sydney to the Pacific Islands, or Virgin Australia long haul flights to Abu Dhabi.

If interested you can find out more about Virgin Australia lounge membership here.

There are many other lounge access arrangements, primarily with Star Alliance status-holders.

Guest Allowances

The following guests are entitled to have one extra guest accompany them into the lounge, provided they are traveling on the same onward flight as the primary guest.

  • Air NZ Gold status holders
  • Star Alliance Gold status holders
  • Virgin Australia Gold status holders
  • Air NZ Koru Club members
  • Air NZ Silver single entry pass holders

In addition, Velocity Platinum status guests are entitled to have three extra guests accompany them into the lounge, provided they are traveling on the same onward flight as the primary guest.

Finally Air NZ Gold elite guests are entitled to have five extra guests accompany them into the lounge, provided they are traveling on the same onward flight as the primary guest.

Child Allowances

The following guests are entitled to have outside of normal guest allowances, two children under 12 years old accompany them into the lounge, provided they are traveling on the same onward flight as the primary guest.

  • Air NZ Gold or Gold Elite status holders
  • Virgin Australia Gold and Platinum status holders
  • Air NZ Koru Club members

For all other guests, children over the age of 2 will be counted as part of their normal guest allowance, if any.

Check here for more information on the Air NZ Sydney Lounge, and other Air NZ lounges, including access and guest qualifications.

If you would like to share your own experiences with the Sydney Air New Zealand International lounge or have experience of an alternative access option not provided above, let us know in the comments.

Other Sydney Lounge overviews

Our Take – Air New Zealand Sydney Lounge at Sydney International

Given my previous experiences with the Air NZ International Auckland lounge and LAX Star Alliance lounge left me really impressed, I was keen to see how the Sydney option compared.

The trip to Sydney provided me with an excellent opportunity to make use of my Velocity Platinum benefits earned thanks to my US status run.

The lounge is well designed and I think the way that Air NZ and the design team at Gensler have created the different zone areas is an inspired way to cater for the needs of all guests, not just those in business.

The food was some of the best I’ve had in any airline lounge and easily competes with the high standards of the Qantas lounge catering.

I enjoyed the abundance of natural light streaming in through all the windows, and the great view of the outside terminal and runway can provide entertaining viewing for those plane spotters out there.

With all the potential access options the lounge can get busy occasionally, but for the most part the 1,500 sqm floor area and well-structured layout provides ample room and facilities for the 300 or so guests that it caters for.

All in all I think Air NZ is providing an impressive product with their new lounge program and the Sydney lounge is no exception.

Air New Zealand Sydney Lounge Overview was last modified: October 19th, 2018 by Clayton Tremain

Comments

  1. Flying out of Sydney to London next year on Singapore in J… If your main priority was food would you choose the kris-silver lounge or the air nz lounge in Sydney. I could always try both but my wife might get a bit frustrated with chopping /changing ;)?

    • Hi Josh, we’re about to publish a review of the SilverKris lounge. I was able to try both lounges last month and would say that the Air NZ lounge has tastier and more extensive food offerings, faster wifi, friendlier customer service and a much larger space, but the SilverKris lounge was about half as busy. Maybe you can check out both too. They’re about a 20-second walk from one another.

  2. Pu

    Did you mean you were impressed by the qantas international first class lounge instead of business?

    If you DID mean business, you have very low standards.

    I usually don’t even bother goin when flying out of Sydney.

    • Hi Pu, thanks for your comments.
      The review is actually on the NZ Sydney lounge, but I guess it depends on your individual perspective.
      I’m not trying to compare with a First lounge, however if I’m comparing with the Qantas Auckland Business Lounge, then yes I think its Sydney comparison is impressive.
      Not sure if that means I’ve got low standards or Qantas has low standards for its Auckland customers?

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