It’s a familiar sight on the Qantas website when you’re browsing for reward seats during busy periods – ‘no seats’. The lack of reward availability can put a dent in even the best-laid plans.
But if you’re high enough on the status pecking list, you will have access to an unofficial and holiday-saving perk: the ability to request extra reward seats on Qantas-operated flights be released. You need to be a Qantas Platinum or Platinum One frequent flyer to take advantage of this.
With that inky black or satin white card in your pocket, just pick up the phone and get connected. From 7 am to 11 pm, the Qantas Premium or VIP Service Team in Hobart will take your call, skipping the hours-long queues. Within mere minutes of your request, you’ll usually get a ‘computer-says-yes-or-no’ answer.
I’ve personally done this many times. Throughout 2021, I had a near-100% success rate for domestic flights. But in 2022, that’s closer to 50% overall for international flights, which are harder to score reward seats on.
How do I request reward seats from Qantas?
The process is quite simple really. Here’s how to request reward seats from Qantas:
- Call Qantas (13 13 13 from Australia).
- Input your frequent flyer details and PIN. If you call during Australian operating hours, Platinum members and higher will be routed to the team in Hobart with a shorter waiting time.
- Clearly state to the agent that you wish to request reward seats. Provide the flight date, time, cabin class and number of passengers
- The agent will submit your request to Yield Management. In most cases, you’ll get a confirmed ‘yes’ or ‘no’ response from the computer in a minute or two. In rarer cases, your request might need to be manually reviewed and this can take up to 48 hours.
- If ‘yes’, the agent will proceed to make the reward seat booking, deducting the points from your account.
Note: If you get a manual review, Qantas will email you when the decision is ready. You’ll need to call Qantas again to confirm whether it’s a ‘yes’ or ‘no’.
How do I improve my chances of getting my reward request approved?
It’s important to note that this is an unpublicised perk and the terms may change at any time. Based on discussions with Qantas Premium phone agents and my personal experience, here are some unofficial tips for success.
- Ensure the cabin isn’t close to being booked out: You will have a better chance of success when there are still discount cash fares available for sale in your cabin. You can use a tool like ExpertFlyer to check fare buckets.
- For International First, that’s ‘A’ class fares.
- For International Business, that’s ‘I’ class fares.
- In Premium Economy, that’s ‘T’ class fares.
- Keep the number of people to a minimum: Qantas Frequent Flyers can use points for immediate family members (not friends). But even so, travelling with a larger party will limit your chances of success. I find that one or two people have a decent shot, but groups of four or more might be knocked back.
- Have a backup flight in mind: During holiday periods, you should still keep alternative flight options up your sleeve. Requesting seats on multiple flights will greatly increase your chances of getting that longed-for ‘yes’.
Out of the three tips, the availability of sale fares is the biggest factor to consider. I was recently looking for two Business reward seats from London to Perth. One of the options had five discount seats in ‘I’ class for sale, but my request was still knocked back.
You can request reward seats for a new booking, or to change an existing flight. In the latter scenario, the agent will submit your request and simply move your old flights to the new date, if approved.
Apart from the expedited phone service and Business/First Lounge access, I have to say that the ability to convert paid fares into reward seats on request is one of my top three favourite perks of Qantas Platinum status. It’s been immensely useful for both holiday and work trips.
For example, I flew Perth to Darwin and Adelaide to Perth for Point Hacks back in 2021 – on reward seats, of course. Due to border restrictions, I needed to move everything back a week. There was no reward seat availability on either of the new dates. But after a 22-minute call to Qantas (including the hold time), everything was sorted with no sweat.
That level of service definitely makes it worth putting in the yards to earn and maintain elite Qantas status. The ability to freely request reward seats in any cabin is also the biggest feature I’d love to see Velocity Frequent Flyer add for its Platinum (or future Club-level) members.
Right now, Virgin’s loyalty program only offers a once-per-year guaranteed Economy Reward seat perk for its own Gold and Platinum members – nice, but not quite the same.