Singapore Airlines A350 Business Class overview

Private and wide seats, a comfortable bed and great entertainment but room for improvement in the food area

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This is an excellent product and one that KrisFlyer miles collectors should aim to fly on.

Fleet & Routes

This product is the most common one found on Singapore Airlines’ international flights and covers a large chunk of flights to and from Australia.

SQ A350 Business Class | Point Hacks

For up-to-date routes, see the guide below.

The cabin: seats & seatmap

All Business Class passengers have direct aisle access and lie-flat seats.

SQ A350 Business Class | Point Hacks

It is a very spacious cabin with no overhead bins over the centre seats.

SQ A350 Business Class | Point Hacks

SQ 777-300ER | Point Hacks

The seat was wide enough to for me to sit cross-legged and not once did I get any pains sitting in any position during this long flight.

I must say, though, that the airbag-style belt when in seated mode is annoyingly thick – you can see it can see draped on the left-hand side of this photo.

SQ A350 Business Class | Point Hacks

In bed mode, you get a turndown service with a cushion built into the back of the seat, an extra, quite comfortable pillow and a perfectly thick/thin blanket. Thankfully, there is a lighter, more comfortable seatbelt for sleeping mode.

Most other bloggers have complained about the small foot cubby but I found it fine sleeping on my side as a 178cm-tall passenger.

SQ 777-300ER | Point Hacks

SQ A350 Business Class | Point Hacks

Each seat has stunningly tall partitions, providing a high degree of privacy.

SQ A350 Business Class | Point Hacks

Centre seats have a retractable privacy divider, depending on if you are travelling solo or with a companion next to you.

SQ 777-300ER | Point Hacks

The seats and cabin have elegant, subtle finishes:

SQ 777-300ER | Point Hacks

and I particularly enjoyed the do not disturb button and multiple reading lights.

SQ A350 Business Class | Point Hacks

Also of note were two USB outlets, one for fast-charging your smartphone and the other a regular port.

Seat choice

There are 42 seats in 1-2-1 configuration across 11 rows, with seven in the front cabin (Row 18 has only two middle seats and no window seats) and four in the rear mini-cabin.

There are four bassinets located in Row 19 in the mini-cabin, so if travelling without children, I would recommend travelling in the front cabin to reduce noise.

SQ A350 Seatmap | Point Hacks

As the main galley and two of the three toilets are located in between the two cabins, there is less foot traffic in the first half of the front cabin, which also gives you easy access to the sole toilet at the front of the plane.

The bulkhead seats in Rows 11 and 19 are my pick of the bunch as they do not have the awkward foot cubby that all other rows have due to the seat in front. However, note that there is no space for the inbuilt closet or drink rest next to the screen like in other rows, only the mirror.

Spot the differences between the bulkhead seat, with more legroom but no closet or drink rest:

SQ A350-777 | Point Hacks

and a regular seat, with the seat in front protruding but the closet and handy drink rest installed:

SQ A350 Business Class | Point Hacks

Do note that if you choose a bulkhead window seat, the curtain will be draped over the side of your seat for take-off and landing, which is temporarily annoying.

If you are in a regular (non-bulkhead seat) and prefer to sleep on your left side, then seat A or F is right for you as you will face away from the aisle; if you sleep on your right side, then choose D or K.

Solo travellers will probably prefer a window seat (A or K) and couples/friends two middle seats (D and F) but that’s totally up to you.

Service: food & drink

The dining table is easy-to-access and has a useful diagonal angle depending on whether you are watching your screen or not.

I found the food to be overall acceptable but not outstanding.

SQ A350 Business Class | Point Hacks

SQ A350 Business Class | Point Hacks

One big gripe I had was that I had ordered a special vegan meal and received the exact same one for both lunch and dinner. Luckily, the cabin crew were happy to modify the à la carte menu to provide more variety.

SQ A350 Business Class | Point Hacks

Whilst the food was beautifully presented, the food service was quite slow (with the full cabin being a major factor) and the cabin crew dropped cutlery and other things a number of times. There is room for improvement here.

SQ A350 Business Class | Point Hacks

You can pre-order your meal up to 24 hours before departure using the Book The Cook service in Manage Your Booking on the Singapore website.

I would highly recommend using this service as you have a much wider variety to choose from and can probably order off the à la carte menu too or instead if something catches your eye.

On the ground, I enjoyed the warmest and most professional check-in experience I have ever had.

Inflight entertainment

You have a large 18-inch screen which is very responsive, once you realise it is not a touchscreen (which took me a while to figure out). It tilts down for when you are in sleeping mode, which is very useful.

SQ A350 Business Class | Point Hacks

The remote control is comprehensive and has an excellent search function. It also allows you to skip through the 90-second ads at the start of a movie/show.

SQ A350 Business Class | Point Hacks

The noise-cancelling headphones are of excellent quality.

SQ A350 Business Class | Point Hacks


The amenity kit is basic, with only standard socks, slippers and eyemask.

SQ A350 Business Class | Point Hacks

Other products like toothbrushes and toothpaste, moisturisers, perfume and razors can be found in the lavatory.

SQ A350 Business Class | Point Hacks

Even though the cabin was full, I only had to wait for the lavatory once.

SQ A350 Business Class | Point Hacks

Wifi is available on Singapore’s Airbus A350, A380 and Boeing 777-300ER aircraft, with a complimentary 100MB data allowance for First/Suites Class passengers and 30MB for passengers in Business Class. Paid data plans are available after the complimentary data allowance has been used.

You can use the same wifi pass across multiple devices but you do need to log out of one to use the other.

If you purchase a plan on one segment, e.g. Australia to Singapore, it will not be valid on subsequent segments, e.g. Singapore to Europe.

You can read more about wifi plans on the Singapore Airlines website.

Singapore Airlines A350 Business Class overview was last modified: May 5th, 2019 by Matt Moffitt

I experienced acceptable speeds of between 2 and 4 Mbps for downloads and 1 and 3 Mbps for uploads over the course of the flight.

How to redeem points for this flight

Lounge access

Departing or transiting through Singapore Airlines’ hub at Changi Airport, you’ll get access to the SilverKris Lounge in Terminal 3.

Departing Sydney, Melbourne or Brisbane, you’ll also get access to the SilverKris Lounge.

In San Francisco and Los Angeles, you’ll get access to the excellent United Polaris Lounge.

Our Singapore Airlines reviews

Summing up: why choose this flight?

Singapore’s A350 Business Class really is a solid product. You’ll get a very comfortable bed with direct aisle access and a private seat, excellent customer service, a great inflight entertainment system, a quiet aircraft and good wifi coverage and speeds.

Whilst the slow meal service and mix-up with my meals were downsides, they could have been one-offs, so I’m still going to give the flight a five-star rating with the suggestion that the airline work on its foot cubby design moving forward.

Singapore Airlines A350 Business Class overview was last modified: May 5th, 2019 by Matt Moffitt


  1. Ross

    Matt, thanks for your review – very helpful for those of us looking for new ways to go in business from the U.S. to Australia (a notoriously difficult route to get redemptions on).

    Just as an aside (and please don’t be offended), I was a Business/First flight attendant on QF for 10 years, and Veg/Vegan special meals were the bane of our existence. They cost the airline a fortune, are rarely of good quality and we couldn’t work out why passengers order them when there are so many other fabulous options on the menu (many of which you can easily remove the meat from if you insist) …

    Just an insider’s view on how to make your journey more enjoyable 🙂

    Happy travels.


    Thanks again for your reviews.


    Hi Matt,..
    Nice review on SQ Biz Class.
    Im happy when you said you are 178cm in height and had no problem sleeping. Other bloggers always condenming SQ about this seat when turning to bed because they need to sleep Diagonaly. Then i’m now quite happy and will book SQ J Class on this A350-900. Thanks for the honest review Matt.


  3. billt

    Looking forward to your Thai Airways First Class Review from Hong Kong To Sydney via Bangkok as we doing a similar flight next year need to book it before 1st November devaluation .

  4. Christian Permana

    If I want to travel with my wife, are the middle seats okay for us?
    I mean we still can see each other and not to separately?

    • Matt Moffitt Author

      Yep, middle seats would be the pick for you!

      As I usually travel solo, the original seat recommendations I made in this post were for solo travellers, so I have updated it to take into account people travelling with someone else (which is a lot of people).

      Have a look at the photo under text “Each seat has stunningly tall partitions, providing a high degree of privacy” which partly shows how the two middle seats come together.

  5. Nev Johnson

    Also, as an aside, redemption or award space from the US side is widely available , Krsiflyer Ex-SIN , want 155,000 One way and award space is next to zero

    • Matt Moffitt Author

      Good to know! I have found that First and Business Class award space on Singapore Airlines flights from the US is especially good on their LA – Seoul, LA – Tokyo and San Francisco – Hong Kong flights that then continue onto Singapore. The A350 flight from San Francisco can be a bit tighter (and doesn’t have First Class).

      Sounds like the 155,000-mile quote is for a Standard award. Here is a post on the difference between Saver and Standard awards.

  6. Michael

    I flew this 2 weeks ago from HKG-SIN and found it to be slightly better than the 777-300ER in terms of comfort. I found the Book the Cook food to be quite good when you are happy to have meat and dairy too, maybe the lack of vegan options brought down your experience.

    I do find these seats to be a cut above other business class seats, and agree the seatbelt is quite uncomfortable. Even when trying to sleep with the more comfortable belt, I find it in an awkward position too high up my body.

    • Matt Moffitt Author

      Thanks for sharing your thoughts, Michael.

      I also took a retrofitted 777-300ER with this product from Singapore to Hong Kong four days after my A350 flight and, for me, there weren’t any noticeable differences except for the 777 being a louder plane. Can you expand on how you found the two to be different (for both my interest and that of readers looking at the comments)?

  7. Jez

    Great review! Love Singapore airlines and always read the pointhacks articles. Quick question, when you say you used 68,000 miles to redeem, what was your ticket that you purchased to upgrade from? Was it economy ticket or Prem economy? How do you know which legs only offer economy?

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