Review

Qantas Club Melbourne overview

Qantas Club members and Gold Frequent Flyers will appreciate the updated aesthetics and facilities, but it is still extremely busy and hard to find seating during peak hours

Officially reopening in November 2018 along with the adjacent Domestic Business Lounge, the Qantas Club Melbourne is now a modern retreat for Qantas Club members and Gold frequent flyers alike.

However, make no mistake—despite its increase in size, it is still incredibly busy and already challenging to find seating during peak travel periods. It was difficult to photograph the spaces for this overview, so unfortunately not all areas of the lounge are visible here.

Eligible members can access this lounge before a Qantas or Jetstar flight or connecting to/from an international Qantas/Emirates/oneworld flight, so naturally, the guest list is very extensive and contributes to its capacity restraints.

Lounge location & details

After security screening, head right and find the entrance to the Melbourne Lounge Precinct.

Head up the escalators and look to your right at the top.

The entrance to the Qantas Club is here, with staff members on-hand to inspect your boarding pass.

The opening hours are one hour prior to the first Qantas-operated service of the day until the last Qantas departure, seven days a week.

Lounge seating

The high-density seating starts immediately when you enter the lounge. There are dining tables lining the side, as well as more informal couches and stools.

This view is looking backwards towards the entrance

As you move further in, the main buffet spread is on the left.

The food stations, also looking backwards towards the entrance

The open bar follows on the left, where you can get a tipple or your coffee fix.

The bar, now looking towards the end of the lounge

Past the bar is more casual seating, with communal roundtables and dining space. To the far left of this photo, you will see the only natural light into this lounge, which is from the departures hall.

Here is the corresponding view into the lounge from the check-in area.

On the right-hand side of this hallway, you will notice a never-ending row of dining tables that stretch from the entrance to the end of the lounge.

Finally, you will reach the end, where two nooks branch out on either side like the top of a ‘T’.

Looking back towards the entrance of the lounge

One of the nooks to the side

There is a small business centre here, with a wireless printer, recharge station, and a single Apple desktop computer.

Toilets and showers are accessible at the entrance, the middle and the end of the lounge.

Adjacent to the entrance is a special passageway for exiting the lounge.

There is not much carpeting around the lounge—the vast majority of the floor is tiling. This, combined with the long narrow ‘T’ shape layout contributes to a lot of echoing around the room, which definitely contributes to the noisy atmosphere.

Food & drink

If you are familiar with the standard of catering in Qantas Club lounges, then perhaps you will find baked potatoes with bacon bits, cheese and sour cream to be the most interesting thing on the menu.

After breakfast, there is the standard ‘all day dining’ with a vegetarian soup and curry being the main hot options.

An assortment of salads and deli meats rounds out the buffet, which can also be used in your club toasted sandwich.

Profiteroles may also make a surprise ‘off-the-menu’ appearance for the sweet-toothed.

The Qantas Club bar continues to dish out a good variety of reasonably quality beverages, including One Fifty Lashes on tap, another five beers and ciders in the fridge, house spirits and a selection of Australian and New Zealand wines.

There is also a Quench hydration station offering a refreshing range of cordials, teas and infused waters.

Amenities

As you would expect, bathrooms have now been refreshed to a similar standard of those found in the neighbouring Domestic Business Lounge. We are still missing the ASPAR handwash products at the sink, though.

Thankfully, the shower suites have done away with the combined shampoo/conditioner/body wash mix, and now come with the same ASPAR separate products also featured in the Domestic Business Lounge.

As for towels, you no longer need to trudge back to reception for them as they are now available from a nearby store cupboard.

Wifi is shared with the Domestic Business Lounge and was outstandingly fast in both directions, at 70/85 Mbps download/upload.

Lounge access options

There are quite a few ways to enter the Qantas Club, as long as your next onward flight is with Qantas or Jetstar.

Guests are usually allowed in the lounge (1-2 depending on your entitlements) and they do not need to be travelling at all in most cases.

You can access this lounge:

  • By class of travel: Business and First Class passengers—but can also access the neighbouring Business Lounge (+1 guest)
  • By airline frequent flyer status: Qantas Gold (+1 guest) and higher (+2 guests) travelling on a Qantas or Jetstar flight
  • By airline partner frequent flyer status: Emirates Platinum Gold or higher and China Eastern Miles Gold or higher (+1 guest)
  • By alliance frequent flyer status: Sapphire and Emerald members travelling on a oneworld flight (+1 guest); International First (+1 guest) or International Business (no guest) travelling on a Qantas flight or arriving on a oneworld flight in First or Business, respectively
  • By credit card: refer to our definitive guide to Qantas lounges for credit cards that offer access to Qantas lounges like this one
  • By Qantas Club membership: Qantas Club members and Annual Guest Card holders travelling on a Qantas or Jetstar flight (+1 guest)
  • By day pass: from achieving Qantas Silver, or sometimes offered for purchase via email before your flight for $49—not available at the door

Other Qantas lounge reviews

Other Melbourne lounge reviews

Our take

No one can deny that this refreshed lounge is a step up from the old Qantas Club, but despite its new appearance, it just cannot cover up some of the core issues plaguing this space.

Firstly, there is just simply too many frequent flyers travelling through Melbourne, and the revamped lounge is already reaching capacity. This, along with the bad acoustics of the tiling and lack of natural lighting leads to a space that is not conducive to working or long layovers.

However, overall the food variety is a bit better than old Qantas Clubs, the bar is an excellent place to get a drink and the bathrooms are decked out well. Travellers will still find everything they need here—if they can get a seat.

Qantas Club Melbourne overview was last modified: December 10th, 2018 by Evin Tan Khiew

Comments

  1. Jeremy Koch

    So i have recently used this new lounge and while i love the new decor and design elements, overall i found this lounge upgrade to be more of a downgrade.
    it feels smaller to me and harder to find seating.
    way too many hard surfaces so it feels colder and louder everywhere.
    bar is nice and the food area is nicer, but also smaller so when busy, feels cramped and trough-like. i’m just waiting for someone to yell out when busy ‘FEEDING TIME’!
    after experiencing this i’m certainly going to strive for Platinum. maybe that’s what they want…
    i really hope the upgrade to sydney when it happens does not go so far backwards liek this ‘upgrade’.

  2. Patricia Pooley

    By taking out a long stretch of windows in the Melbourne domestic Lounge, Qantas have, in my opinion, managed to execute a big fat fail. It’s now a long narrowish space looking like an advertisement for Ikea. So disappointing.
    Visit was June 3, 2018

  3. Robin

    I’m a frequent visitor to the Melbourne qantas club lounge. I agree that it has been long overdue for an upgrade.
    During the upgrade I’ve found that used plates, glasses etc are not being removed, which is especially evident given that members are squeezed into a smaller space.
    Because it was so unpleasant, I’ve upgraded to business and have found the same issue in the business lounge, so I’m not upgrading again.

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