Westpac reducing transfer rates to all important frequent flyer partners except Qantas: what to do

GUIDE: Using Points
DIFFICULTY: Intermediate
TIME TO READ: 3 minutes
POSTED: September 12, 2018
UPDATED: September 12, 2018
LOYALTY PROGRAMS: Relevant to Multiple Programs

In two months’ time, Westpac is making changes to its frequent flyer transfer rates—and it is not good news.

Here is our analysis of announcement and what to do before and after the changes come into effect.

Upcoming changes

From 9 November 2018, redemption rates for transfers from Altitude Rewards to four of its five frequent flyer programs are decreasing.

Transfer partnerCurrent rateNew rateDevaluation
Velocity (excluding auto-redemptions)2 Altitude Rewards points = 1 Velocity Point3 Altitude Rewards points = 1 Velocity Point33%
Enrich2 Altitude Rewards points = 1 Enrich mile3 Altitude Rewards points = 1 Enrich mile33%
KrisFlyer2.5 Altitude Rewards points = 1 KrisFlyer mile3 Altitude Rewards points = 1 KrisFlyer mile17%
Asia Miles2.5 Altitude Rewards points = 1 Asia Mile3 Altitude Rewards points = 1 Asia Mile17%

As you can see, the transfer rate will become uniform across all four of these programs.

Which cards are affected?

I reached out to Westpac on Twitter and got the following response:

…customers with the following reward credit cards earning Altitude Points will be impacted: Altitude Black Card, Altitude Business Card, Altitude Business Gold Card, Altitude Business Platinum Card, Altitude Card, Altitude Platinum Card and Altitude Platinum Plus Card.

What isn’t changing?

  • The Velocity auto-redemption transfer rate, staying the same at 2 Altitude Rewards points = 1 Velocity Point
  • The transfer rate to Air New Zealand of 180 Altitude Rewards points = 1 Airpoint
  • The specific points earn rate on your Altitude Rewards credit card
  • Westpac customers who have opted into earning Qantas Points are not affected by this change

Previous devaluation

Back in November 2016, Westpac decreased the transfer rate of Altitude Rewards points to KrisFlyer, Asia Miles and Air New Zealand Airpoints by ~25% but did not alter the Velocity or Enrich transfer rates.

A look at the value of each transfer partner

Enrich and Air NZ Airpoints

These two programs offer poor redemption rates, so let’s get that out of the way first.

Asia Miles

Cathay Pacific’s loyalty program’s award chart underwent a devaluation in June 2018 and has really tightened up award availability, reducing the value of this program.

However, if you can find award space for travel on Cathay Pacific or one of its partners like Qantas or Japan Airlines with a specific redemption in mind, then transferring your Altitude Rewards points before 9 November may be a good option.

There are some sweet spots in the new Asia Miles award chart—if you can find open seats

Velocity and KrisFlyer

Westpac seem to want you to lock your Altitude Rewards points into a monthly auto-redemption with Velocity—that is why they are keeping its more favourable transfer rate at 2 Altitude Rewards points = 1 Velocity Point via that method. I actually think this is a good strategy.

The reason is because you can transfer your points between Velocity and KrisFlyer.

Let’s say you transfer 1000 Altitude Rewards points at the current rates, getting you 500 Velocity Points or 400 KrisFlyer miles. If you have a specific Singapore Airlines redemption in mind, especially in the premium cabins not available to partner programs, then transferring your points to KrisFlyer before the changes is the way to go (just remember you only have three years to use your KrisFlyer miles before they expire).

First and Business Class seats on selected routes are only available for redemption by KrisFlyer members, not Velocity or other partners

If you are not sure which of these two programs you are going to use your points with, remember that post-9 November, those 1000 Altitude Rewards points will become only 333 Velocity Points or KrisFlyer miles.

However, if you transfer them to 500 Velocity Points now (or set up an auto-redemption at the same rate moving forward), then you can decide later whether to keep them in Velocity or convert them into 370 KrisFlyer miles (using the special relationship the two programs have at a 1.35:1 transfer ratio).

Whilst this is a poorer transfer rate than if you transferred directly to KrisFlyer now for 400 miles, it is better than the post-9 November transfer rate, i.e. 333 KrisFlyer miles. You can think of it as hedging your bets.

Note that if you set up an auto-redemption, you will be ineligible for the around-twice-yearly transfer bonuses Velocity runs. However, given Westpac is often excluded from these promotions and the average bonus is 15%, that would only bump the conversion from 333 Velocity Points to 383—still less than the 500 you will get through an auto-redemption.

Summing up

This obviously is not great news for current and prospective Westpac customers.

You have two months to make plans on what to do (and not do) with your points. If you are loyal to Velocity and/or KrisFlyer, then locking in a favourable auto-redemption rate to Velocity may make sense for you.

The caveat is that Asia Miles might open award space up again in the future, which means that you will not be able to use your Altitude Rewards points for travel on oneworld airlines if you have transferred all of your points over to (or locked them into an auto-redemption with) Velocity/KrisFlyer.

What is your take on the changes? How will they affect your redemption plans?

Westpac reducing transfer rates to all important frequent flyer partners except Qantas: what to do was last modified: September 12th, 2018 by Matt Moffitt