Review

Cathay Pacific A330 Premium Economy Review – Sydney to Hong Kong return on CX162 & CX111

Cathay Pacific launched their new Premium Economy cabin in the middle of 2012, and it’s now available on almost all of Cathay’s Australia to Hong Kong flights, and along with their new Business Cabin, is being rolled out across all of their long haul routes. It creates a great new option for those wishing to redeem their Qantas points in Premium cabins for a bit more space and improved service.

I’ve travelled in Qantas Premium Economy several times to Hong Kong, to Los Angeles and from Singapore, on both Qantas 747 and A380s, and the Qantas A380 to me is the benchmark for Premium Economy.

Seats should be spacious enough for you to recline and stretch out without your feet and knees being significantly impeded, or having someone recline into you. Food should be improved on that offered in Economy, and service should be attentive if not that personal. Premium Economy should allow you to get through a flight without despairing about how long you have left to fly.

Qantas manages all of the above, with a quiet and comfortable atmosphere – especially on it’s A380s – and I’d expect no less of Cathay Pacific’s Premium Economy offering.

Cathay Pacific’s Premium Economy experience

I was going up to Hong Kong for two days, and flew up on a day flight, CX162, and back overnight on CX111. Given my priority on the return was a good sleep, I didn’t take many pictures, so I’ll combine my experience of both flights into one for a roundup of my thoughts on Cathay Pacific’s Premium Economy seats, service and food.

Cathay Pacific Premium Economy Review

Climbing out of Sydney

Cathay Pacific Premium Economy Cabin & Seat Comfort

Cathay Pacific Premium Economy Review

Cathay Pacific Premium Economy Review

Cathay’s Premium Economy seats are pretty roomy, especially if you can secure the first row bulkhead, which I managed to do with an empty seat next to me on both journeys as a Qantas Gold frequent flyer. The bulkhead seats do offer extra legroom, but the standard seats seemed fairly respectable with a decent area to put your feet and no knees on back of seat issues.

Cathay Pacific Premium Economy Review

The seat recline was good, and I was able to push the seat far enough back to get around 4 hours of acceptable sleep (after a couple of whiskeys) on the overnight return flight.

Cathay Pacific have put a decent amount of work into customising the seat with some small additional features, such as a small drink tray, and if you have a seat in front of you, a small pocket for glasses and things under the large IFE screen.

Cathay Pacific Premium Economy Review

I found the main drawback of the bulkhead was that the IFE screen necessarily extended out of the seat armrest, meaning it was both off centre too low for extended comfortable viewing. A regular seat with the screen on the back of the seat in front would have been more comfortable.

AusBT has a great roundup of the seat and cabin features in loads of detail here.

The footrests were very usable too, and when sleeping I alternated between resting my legs on here and the ground as I couldn’t work out which I preferred – but I’m pretty tall, so most people would find them a good addition.

The Premium Economy cabin on Cathay’s A330’s that ply the Sydney to Hong Kong route is sandwiched behind a bulkhead, in-between the front of the Economy cabin and behind Business Class. It’s clever positioning as it’s very separated from Business, and more connected to Economy with just a non-structural divider between the two. Premium Economy passengers have to use the Economy bathrooms too.

Having said that, especially further forward in the 4 rows of Premium Economy seating, the separating divider and drawn curtains between the two do create enough of a division for the Premium passenger. It’s not as great as the old configuration on Qantas A380’s where Premium is fully separate from Economy at the rear of the Upper Deck, but that’s changing / has changed on many aircraft by now so the difference is probably negligible.

Comparing to Qantas, the seat was most definitely on par with Qantas offering – width, legroom and comfort were all comparable with no clear winner, although the more separate nature of the cabin on both Qantas 747 and A380s would mean they have the edge for me.

Service & Food

The food on both legs was pretty good. The main meal was catered from Business Class, while the secondary meal came from the Economy selection – the menus, if you’re interested, are below.

Cathay Pacific Premium Economy Review

The combination of pulling food from Business and Economy into Premium Economy worked well, and I assume for Cathay means having not to cater specifically for the Premium cabin as much as they’d have to otherwise.

Cathay Pacific Premium Economy Review

Lunch on the outbound – Ravioli

Cathay Pacific Premium Economy Review

Evening meal – Stir fried beef with vegetables

Cathay Pacific Premium Economy Review

Evening meal on the return – Linguine

Cathay Pacific Premium Economy Review

Breakfast before arrival into Sydney

The service from the Cabin crew was unmemorable – I don’t mean that in a bad way, just that they did everything necessary to ensure good service, and no more. I think there just 2 crew who also flitted between Business class to service Premium Economy, and the odd Economy crew member also lent a hand.

Premium Economy passengers also receive a lightweight amenity kit from Hong Kong retailers G.O.D., with a small number of the usual items.

Cathay Pacific Premium Economy Review

Cathay Pacific Premium Economy Review

Cathay Pacific Premium Economy Review

The service, and somewhat the food too, were tailored at a level just above Economy, but well below Business Class, which is probably a savvy and conscious decision to ensure Business Class travellers is not at risk for those who might be considering Premium Economy as an alternative.

Conclusion

Cathay Pacific have done a good job in creating both of their new Business Class and Premium Economy cabins. While I found the Business Class cabin to be the best Business Class I’ve flown in, the Cathay Pacific Premium Economy cabin and service is little different to Qantas’ offering. You could conclude that it’s hard to only differentiate so far and no more in Premium Economy, and that would be fair.

I’d have no hesitation booking with Cathay Pacific again in Premium Economy given points or budget restrictions keeping me away from their Business Class – and in fact I’m due to just that with my family from Hong Kong to London later this year. Hong Kong is a great airport to travel to and through if you’re in transit, especially if you have Qantas Gold or oneworld Sapphire status which will give you access to the excellent Cathay Pacific lounges, such as The Wing (review) and The Cabin (review).

Cathay Pacific Premium Economy Review

View onto the tarmac at HKIA

Cathay Pacific Premium Economy Review

Bar at The Wing

Booking with points

For the Qantas point collector looking to travel to Europe, Chicago or New York (where you’d have to one-stop at least with Qantas), Cathay Pacific is definitely a viable alternative use of your points, especially if you’d like to arrange a stopover in Hong Kong on the the way. Redemptions to Hong Kong, one way, are 45,000 Qantas points in Qantas Premium Economy, or 52,500 Qantas points in Cathay Pacific Premium Economy.

Given that Emirates don’t have a Premium Economy cabin, if you don’t want to be in Economy, don’t want to fly to London, and don’t have enough points for Business Class, Cathay Pacific is your only other option using Qantas Frequent Flyer points. Thankfully, it’s a great option to have, and in my experience availability to Cathay’s European destinations such as London and Paris is fairly good.

Our other Cathay Pacific reviews

Cathay Pacific A330 Premium Economy Review – Sydney to Hong Kong return on CX162 & CX111 was last modified: September 8th, 2017 by Keith

Comments Expand Comments

  1. Bini

    I’ve always travelled premium on various Virgin airlines, and Cathay just wasn’t up to scratch in many areas. A real disappointment.

  2. Prakhya

    Hello, I have just arrived from Chennai to Osaka by Cathy Pacific on 1st July. I never travelled in Cathy although I have been travelling extensively all over the world in the last 30+ years. I travelled by economy- CX 632 and CX 568 – seats 42G and 47G respectively. Overall, I was happy during this maiden trip. Being a vegetarian, I liked the meal, better than what is being served in other airlines. The service was good. I asked for some peanuts with Coke, which the lady kindly obliged. Good seats, clean cabin and wash room. All well, although flight was delayed from Hongkong. But, we were served drink and a snack by alert ground staff, before boarding. Nice experience. Let me see what will be my experience when I travel back.
    Prakhya.

  3. CeeP

    Just used Prem Y SYD HKG FRA on CX, never again. Uncomfortable seats not much larger than Y seats. Terrible design of uncomfortable hard to work foot rest. Seat would not recline back at all. First was A330 then 777. Thank goodness had first row. One toilet whole cabin, could not get to it as bulkheads blocked by pax & bags. Staff v sweet, helpful. Food pleasant. Back to QF for us at any price. Their A380 was First rate. With only QF club & Silver FF no club access, so it’s Bus all other airlines or QF only. We have learnt !

  4. sfosri123

    Thanks for the detailed review. I was on the Los Angeles – Hong Kong – Chennai route in September 2013 in Premium Economy. It was very similar to your experience. I find it takes a great deal of work to be able to capture the menu’s like you did, and provide all the details.

    One thing I did want to add was that I was in 30D which is the bulkhead row. While the legroom is great, the only problem is that people kept going using this as an aisle to get to the one bathroom that is there near 30G. There seemed to be no easy way for those in 31-34 Seats A&C to get to the bathroom so they kept using this as the shortcut. It got very annoying after a while.

    I did get the 31A window bulkhead seat and it had a lot of legroom. I would say that 31A and B are the best seats in the Premium Economy section.

  5. Simon

    Thanks for your review! I’ve just used Cathay Pacific Premium Economy for a return Sydney-London trip, on A330s for the Sydney-Hong Kong leg and B777s Hong Kong-London. I found your review mirrored almost exactly my experience across all the categories you rated. I’d definitely recommend Cathay Premium Economy to anyone travelling from Sydney to London. I love Hong Kong airport (probably my favourite in the world in fact, and I’d far rather transit through it than Dubai or even Singapore). I had an almost 5 hour stopover waiting for my flight to London, and without access to the Cathay lounges, I used the Plaza Premium lounge, which is a user-pays system and excellent value (entry fee was very reasonable for a 4 hour package including food, drinks, shower and 15-minute massage).

  6. Jane

    a very useful and detailed review.. thank you.. having read your review of premium economy I have been able to make a decision on my next trip. I was worried about changing from Qantas premium economy which was such a good experience this year..

Links to this article

  1. Beginner's guide: how to use frequent flyer points on Cathay Pacific flights - Point Hacks
  2. The best value frequent flyer program redemptions

Leave a Reply

Earn points to fly with Cathay Pacific

American Express Platinum Charge - 100,000 Membership Rewards points

With a 100,000 Membership Rewards points bonus available on sign up, the American Express Platinum Charge is a great card for those who want to earn Membership Rewards points on everyday spend with lots of additional benefits. Read the Point Hacks guide for the full rundown.

  • 100,000 Membership Rewards points signup bonus
  • $300 travel credit annually
  • Unlimited access to certain airline lounges - including Virgin Australia Domestic, Delta and American Express lounges globally
  • Access to American Express Fine Hotels & Resorts perks & discounts
  • 3 Membership Rewards points earned per $ spent at restaurants, 2 points earned per $ on travel spend, and 1 point per $ everywhere else except for utilities and the ATO
  • $1200 p.a. annual fee
  • Card Members who currently hold or who have previously held any Card product issued by American Express Australia Limited in the preceding 18 month period are ineligible for this offer. Previous and existing bank-issued American Express companion cardholders are eligible for this offer.
  • Bonus points require $1,500 minimum spend in first 3 months
  • Charge card, not credit card - balance requires payment in full each month but with no pre-set spending limit - more about this
  • Offer ends: 2 October 2017

Find out more or apply →

Point Hacks earn a maximum of $330 per applicant for this card. More about this →