Review

Cologne Marriott Hotel review

Nice lobby and Executive Lounge. That's about it unfortunately.

How to get the biggest returns from your hotel bookings

Earn Hotels.com Rewards credits plus cashback with CashRewards

Earn Amex Membership Rewards points with Amex Travel

Earn cashback on accommodation bookings via Cashrewards

Get the 4th night free with the Citi Prestige Visa

Credit cards that earn bonus points on all travel spend

Use Marriott Bonvoy points for award stays

Following a phenomenal stay at the Blue Palace in Crete for a wedding, there was, conveniently, a photographic exhibition in Cologne running the following three days which I needed to attend for work.

As a loyal SPG member, a Starwood property was my first choice but there were no Starwood-group properties in the city. However, thanks to the recent merger with Marriott – resulting in a new program called Marriott Bonvoy, I had the Marriott and Courtyard as options.

I decided it was time to experience a Marriott property as I had previously avoided them.

Research and booking

The Cologne Marriott Hotel is ranked #21 out of 265 hotels in Cologne on TripAdvisor, putting it within the top 10% of hotels in the city.

The Cologne Marriott is currently a Category 5 hotel on the new Marriott Bonvoy program so you can book this same room for 35,000 points per-night (or 30,000 for off-peak nights or 40,000 during peak when they are introduced).

Considering I booked well in advance, the flexible rate was EUR 160 (~AUD 250) which I thought was better value than using the points.

Lobby & Check-in

Even with two staff at reception, check-in was very slow and took over 30 minutes. With a similar time for check-out as well.

Cologne Marriott - Lobby

I enquired if my Platinum upgrade had come through, which made the staff member realise she forgot to thank me for my loyalty. A gesture that is consistent during every check-in at a Starwood property. She said the hotel was fully booked so I questioned why they were still selling suites on their app. She said there must be a mistake as they were fully booked.

Room

Although I was disappointed that I didn’t receive an upgrade, I was more disappointed that the room we were given was in the old wing of the hotel which still hadn’t been refurbished yet.

The room features a king bed with a bright red arm chair oddly placed in the middle of the room with awful yellow walls.

Cologne Marriott Deluxe King Bed

Cologne Marriott Deluxe - desk, tv and sofa

There is a desk with a small LCD TV.

Cologne Marriott Deluxe Room - Desk and TV

A kettle for tea and coffee yet no complimentary bottles of water like I’ve come to expect at Starwood properties

Cologne Marriott Deluxe Room - Coffee and Tea

The ironing board was broken so I used the new chat feature in the Marriott app to request a replacement.

Cologne Marriott Hotel - iron and ironing board

I also used the app to arrange for housekeeping to clean the room after we mistakenly left the DND sign on the door.

Cologne Marriott Hotel - messaging app

There wasn’t much of a view from the room.

Cologne Marriott - deluxe room view

Bathroom

The bathroom was compact and featured a walk-in shower only.

Cologne Marriott Hotel - bathroom

Cologne Marriott Hotel - bathroom

Acca Kappa toiletries are provided however they gave us two conditioners instead of shampoo.

Cologne Marriott Deluxe - Acca Kappa toiletries

Restaurants

Plüsch Bar & Lounge is located on the lobby level near reception.

Cologne Marriott - Plüsch Bar & Lounge

Cologne Marriott - Lobby

Cologne Marriott - Plüsch Bar & Lounge

Whilst the mini bar in the room was empty, there was a ‘grab and go’ facility across from reception which works on an honesty system of either paying for the items at reception or completing a form to charge back to your room.

Cologne Marriott - Grab and Go

Bonvoy Platinum and above members, as well as those staying on an Executive level, have access to the Executive Lounge.

Cologne Marriott - Executive Lounge

Cologne Marriott - Executive Lounge

We had breakfast in the lounge each morning and enjoyed canapes one afternoon to watch the sunset.

Cologne Marriott - breakfast

Cologne Marriott - breakfast

Cologne Marriott - breakfast

Cologne Marriott - food

Cologne Marriott - breakfast

Cologne Marriott - canapes

If you lean far enough over the balcony, you can catch a glimpse of the Cologne Dom.

Cologne Marriott - Executive Lounge sunset

Local Area

The Cologne Marriott is just two blocks north of the Hauptbahnhof (main train station) and one stop away from the Cologne Messe exhibition centre so it was convenient to get to the exhibition each day.

Cologne Marriott - surrounding areas

Other Marriott Bonvoy hotels

Summary

From the slow service, no upgrade despite suites showing online, a dated non-refurbished room, no bottles of water in the room, broken iron and missing toiletries, I wasn’t impressed with the Cologne Marriott.

Although these may all seem minor in isolation, combined, I left this hotel very disappointed and hope this doesn’t become the new standard for ex-Starwood properties.

Cologne Marriott Hotel review was last modified: May 16th, 2019 by Greg Stone

Comments

No comments for this post yet.

Leave a Reply