American Express’ new and spacious Card Member lounge is now open at Sydney International Airport in a completely renovated space previously occupied by Malaysia Airlines.
The new lounge is three times larger than the previous lounge at over 600 square metres—offering guests not only more space but a greater choice of amenities and dining options.
American Express Lounge Location
The new American Express lounge is located in the T1 International terminal, near Gates 50-63, which makes it a great option if you are travelling with Star Alliance carriers. If you are travelling on oneworld carriers, make sure to check out the information screens in the lounge for transit times, as walking times can exceed 15 minutes.
Map
Lounge Seating
The lounge is divided into three distinct areas: a public dining space; a private resting space; and a ‘social’ area with multiple LCD displays, bench seating and self-serve beverages.
Speaking with Point Hacks, Mitch Squires, designer of the lounge and director of Mitch Squires and Associates commented:
What we wanted to achieve with this lounge is a fusion between what people might experience in an American Express Centurion lounge with the casual and relaxed feel of a sports bar.
The brief was all about creating a stress-free haven for eligible American Express Card Members and their guests.
Entering the lounge, you will be greeted with a familiar but larger green wall, which was also a key design feature of the previous American Express lounge.
To the left, you’ll find the public dining spaces, with booths and smaller tables.
The ‘social’ area features two long tables with bench seats in front of a bank of LCD screens and the self-service refreshment areas.
Behind the bench seats are private alcove/booth seating that lets you have a quiet conversation with your guests whilst still being connected to the public space.
The private resting space features several different lounging options, from banquette seating, high-winged recliner chairs and leather armchairs.
This space features plenty of power points to charge your devices whilst you’re relaxing.
One of the more interesting features of this space is the view of the tarmac and runway. Prior to American Express renovating this space, it had no windows, so it worked closely with its partners, Plaza Premium Group and Sydney Airport, to extend the space and provide guests with not only a source of natural light, but a view of arrivals and departures.
A key component of the design brief for the lounge was to have an ‘activation space’ that could be used for multiple purposes. Mr Squires explained:
The activation space was a key component to the design of the lounge, so that AMEX could use it for product launches, wine tastings, or other transitory installations to surprise and delight members and guests.
During the launch event, the activation space was occupied by representatives from The Daily Edit who were embossing leather passport wallets with guest’s monograms.
Food & Drink
The public dining area of the lounge features several different seating options.
Refreshingly, American Express has chosen to incorporate ‘live cooking’ stations into the lounge. Depending on the time of day, you can watch your meal or snack be created by the chef in full view, confident that it is fresh and prepared to your liking.
A large selection of local and international beers and wines are provided on-tap, as well as a selection of cocktails—including a signature espresso martini which gives the Air New Zealand lounge upstairs a run for its money.
Barista-brewed coffee is available from the bar.
Amenities
Setting the new Amex lounge apart from its predecessor is the inclusion of shower suites. There are three of them in total and all come stocked with L’Occitane en Provence products.
Local Australian interior design firm, IA Design, worked with local artists to create bespoke wall decals for both the male and female bathrooms that feature Sydney-inspired imagery.
Fast and free WiFi is available throughout the lounge.
Lounge Access Options
Card Members with the following cards can access this lounge on an unlimited basis:
- American Express Platinum Card
- American Express Platinum Business Card
- American Express Centurion Card
Card Members are entitled to bring their children between the ages of 0-17 and up to the two guests into the lounge.
If you have one of the following cards, you are also entitled to two complimentary lounge entries per calendar year:
- American Express Platinum Corporate Card
- American Express Explorer Credit Card
- American Express Business Explorer Credit Card
- American Express Platinum Reserve Credit Card
- David Jones American Express Platinum Card
- Qantas American Express Ultimate Card
- Qantas American Express Corporate Platinum Card
- American Express Velocity Platinum Card
- American Express Airpoints Platinum Card (NZ)
- American Express Westpac Altitude Black Card
Summing up: our take
American Express, in conjunction with Plaza Premium and its design partners, have done a brilliant job to deliver a new lounge experience for its Card Members at Sydney International airport. The natural and neutral tones used throughout make it an inviting and pleasant lounge to spend time in before your flight and the choice of three spaces gives travellers the opportunity to dine, relax or socialise.
Some guests may miss the more expansive views from the old lounge. However, others like myself won’t miss sitting in the old lounge with the summer afternoon sun belting in and turning it into a pseudo-bikram yoga studio.
Overall, American Express and its partners have done a great job with its new lounge in Sydney. Card Members and their guests will definitely appreciate the extra space and increased capacity, the larger bar with more beverage options, higher quality food, shower facilities and power points located everywhere you look. It now seriously competes with other airline lounges.
What’s good
- Three times the size of the old lounge
- Tendered bar
- Live cooking station
What’s not
- Possibly a longer walk to your gate
- Reduced tarmac views compared to old lounge
Either platinum charge and/or Explorer?
The terms and conditions mention Platinum card members as having access to these lounges, without mentioning additional cardholders. However, in practice, additional cardholders have been able to enter the lounge.
Regarding the Explorer card, the terms are much clearer. They section for all Amex cards other than Platinum Business Platinum, Centurion and Corporate cards reads as follows:
‘All other eligible cards are entitled to a total of two entries into The American Express Lounges per calendar year (1st January to 31st December). The entries may be used by the Primary Card Member, Additional Card Member or a guest travelling with a Card Member. Complimentary access is available for the Card Member’s children under the age of 17.’
It’s by no means a ‘bad’ lounge, but they need to tweak it. I suspect the entry bar is a little low judging from the number of people flowing in. Also, they could police the usage. A loud family with young kids decided to setup camp in the corner and hog a lot of chairs and the staff seemed uninterested in asking them to give up some room.
It’s a good lounge if you can get in – just don’t count on getting in.
My Family and I recently tried to enter the Amex Lounge Sydney airport and were denied entry as this service was too full. We were told we could enter in 45min once called by the front desk. The whole idea of this service is to provide a comfortable environment to wait for your flight, if you have to wait 45min then this defeats the purpose as you are not at the airport for any longer than necessary.
We are not regular overseas travellers and not being able to use this service provided is disappointing.
The front desk staff was young and inexperienced and the Manager, when called, was was no better as she concurred that nothing could be done.
Shocking customer service.
I have just been to Centurion in SFO, Dallas and Vegas and I think Sydney had better food options with SFO second. Bars may be slightly better at Centurion and obviously they are bigger. As the Centurions are technically a domestic lounge they are at that upper range for domestic.
Appreciate if you may help me with below questions:
1) I am landing at Sydney domestic, can I still use the lounge (I have CBA Diamond and have few hours left to leave airport for my destination)
2) Can I use the second pass for the next day , again from Sydney Domestic?
Thanks
Thanks forever the guides!
In saying that, more AmEx lounges should be build across Australia! And a centurion one too
How do I go about getting my 2 visits a year to this lounge? Do I need to apply for a guest pass or just show my Anz black Amex card?
The recent guide only mentions Qantas lounge access.
Cheers