I have recently been successful in securing a RTW award with SQ/Star Alliance. However when I recently looked at changing the routing, even though seats were available the routing was denied.
But I wanted to change it to:
SYD-YVR
YVR-EWR (via connection YUL)
EWR-SAO (via connection YYZ)
SAO-LHR (via connection LIS)
LHR-MEL (via connection SIN)
Is this not allowed because EWR-SAO via a layover in YYZ is considered a backtrack?
I’ve tried getting clarification from Singapore Airlines, but they’re not very good at explaining the reason for the decision.
I had a quick look and it seems 1 of the rules of Star Alliance RTW redemption is stopping you from making the change ->must travel in the same direction. I plotted your trip on gcmap.com and it seems that EWR-YYZ is heading westwards.
Quote:
“You must travel in a continuous eastbound or westbound direction, so that means no backtracking and the journey must begin and end in the same country. However, you are allowed an origin open-jaw in the same country, so you can depart from Melbourne and return to Sydney, for example”