How to activate free Qantas Lounge passes that come with AMEX Qantas Ultimate Card?

hi,

I have been trying to activate the Qantas Lounge passes incorporated with my AMEX Ultimate Card.

After contacting Amex by phone they said I need to make a purchase at qantas.com.au and the passes will then be made available in 12-14 days.

I asked if this included car hire and airbnb all booked through qantas.com.au to which the cust service rep said it was at the discretion of the QFF program. He would not give me a definite answer and transferred my call to the QFF program. The QFF program cust service rep said I need to ask the bank who issued the card for the requirements to activate the lounge passes.

So one big circle jerk and I and have no definite answer.

Does anyone know if all bookings made through qantas.com.au are eligible criteria for activating the Qantas Lounge Passes with the AMEX Qantas Ultimate Card?

Hi gagets.

Not all bookings made through qantas.com.au are eligible, in fact many are not. Here is a list of exclusions taken from their T & Cs…

“(Excludes purchases from Jetstar,
or any other Qantas branded goods or services offered by or on
behalf of Qantas such as Qantas Holidays, Qantas Freight, Qantas
Cruises, Qantas Box Office, Qantas epiQure and Qantas Assure.).”

The lounge invitations are only issued upon purchase of ‘selected products and services’. Those are clearly listed

“Selected products and services are as follows:
(i) Qantas passenger airfares with a QF flight number purchased
directly from Qantas Australia by you (or by a travel agent on your
behalf) that appear on your Qantas American Express Ultimate
Card statement as a Qantas transaction;
(ii) Qantas Frequent Flyer and Qantas Club membership joining and
annual fees; and
(iii) Qantas Travel shop purchases. (Excludes purchases from Jetstar,
or any other Qantas branded goods or services offered by or on
behalf of Qantas such as Qantas Holidays, Qantas Freight, Qantas
Cruises, Qantas Box Office, Qantas epiQure and Qantas Assure.).”

Car hire and airbnb are not Qantas products and as such don’t qualify.

Hope this is of some help.