When can I expect the signup bonus from Westpac credit card application?

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Hi I recently applied for a credit card with Westpac an if you applied through the email that you guys send out you got a bonus 20,000 points an 80,000 points after you spend $5000, when are the initial 20,000 points credited?

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The 20,000 bonus points will be awarded after 8 weeks of card approval I suppose. Happy to be corrected.

  • This is a known issue. You will need to contact Westpac to make a formal complaint asking for compensation.

    Refer to here for experiences of others
    https://www.australianfrequentflyer.com.au/community/threads/westpac-black-altitude-bonus-points.84861/

  • I was told that since I applied from Qantas website , Westpac is not responsible for the 20000 points and I must be talking to Qantas. It does not seem right as I pay annual fee to Westpac and I expect them to be service provider or my card and not Qantas. Any suggestions on how to get compensated for this ? I tried calling twice , was on hold for more 30 minutes but unable to reach the customer relations team.

  • Read over the link I posted. In there is explained to write a letter to them. Don’t call as you will just be given the run around

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