We’ve seen a number of negative changes from Singapore Airlines KrisFlyer over the past six months. They have included award chart devaluations for both Singapore Airlines and partner redemptions.
Now, the waitlisting process is getting an overhaul as of 14 August 2019. This will give travellers more certainty but also reduce the chances of them securing a seat in the end.
What is waitlisting?
Waitlisting is when the seats on your desired flight in your desired cabin are full and you put yourself on a list to be contacted if a seat opens up.
How does KrisFlyer run waitlisting?
KrisFlyer is one of the few frequent flyer programs that lets you waitlist seats. This can be especially useful for travel in Suites and First Class, as well as popular long-haul routes in Business Class.
It is only available for travel on Singapore Airlines and SilkAir—not partners.
How do you waitlist on Singapore Airlines using KrisFlyer miles?
Up until now, you could place yourself on the waitlist and often have your request cleared up to a few hours before departure. However, here is the new process effective 14 August 2019:
- Ensure you already have enough miles in your KrisFlyer account to cover the redemption (note that you can place multiple waitlist requests with the same fixed balance, e.g. 85,000 miles in your account can be used to cover an unlimited number of 85,000-mile redemptions)
- Place your waitlist request anytime up until three weeks before departure
- You’ll receive periodic notifications of the status of your request at the nine-, six-, three- and one-month marks as well as three weeks before departure
- You will be informed of the result of your request at least two weeks before departure
- Confirm your booking, usually within 48-72 hours of receiving the notification of being successful
Upgrade requests can still be placed and granted within two weeks of departure.
KrisFlyer has some helpful answers to Frequently Asked Questions about its waitlisting process on its website.
The stricter rules coming into effect mean that your chances of having waitlist requests granted will be reduced. That’s because it’s more likely to have a request cleared closer to departure, e.g. one or two days prior to flying, than two weeks before.
On the positive side, this gives travellers more certainty in their travel plans by knowing which flights they’ll be on at least two weeks before departure.
In light of these changes, my advice is to lower your expectations of a waitlist request clearing. If you really need to take a particular flight, you may need to fork out the extra miles to secure an Advantage redemption.
What has your experience of waitlisting KrisFlyer awards been?