Qantas Premier Mastercard - watch out for failure to credit bonus points

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Hi all,

This is not a deal per se but some tips about making sure you get your 60,000 bonus points.

I got my card back in August and happily spent away to the $3,000 threshold to qualify for bonus points. The transactions included car registration, insurance and some other spend. Note here registration and CTP insurance are classified as government charges and do not qualify for points.  This should not have been an issue as the terms and conditions stated “spend $3,000” with little qualification of what that spend should be (see below for a more detailed extract).

I subsequently received an email from Qantas Money in October saying “congratulations, you have qualified for your bonus points.”  However, the points did not arrive in my account with the October statement.  When I called the contact centre to complain I was told “you just missed the cutoff date, the points will be there after your next statement.”

The next statement arrived and of course the points were still not credited.  I called the contact centre again and was told “the qualifying spend needed to be on points based transactions. Spend with government authorities was not included for calculating the threshold.”

You can guess that the hair on the back of my neck was rising at this point.  However, the operator continued: “As you already have an email from us saying you qualify for the bonus points we will honor it.”  I had to forward the email to them as justification and am now (im)patiently waiting for the matter to be resolved.

Tips for fellow PointHackers:

  • If you have received the email from Qantas Money saying you qualified for the bonus points, get on the phone to the contact centre and make sure they honor it;
  • If you have the opportunity, make sure your qualifying spend consists of non government transactions so there is no confusion;
  • If you think you have missed out on the bonus points, ring up the contact centre and complain. The terms and conditions still state “… spend $3,000 or more on your card within 90 days of approval. Balance Transfers, Cash Advances, Refunds, Chargebacks and Special Promotions do not contribute to the spend threshold.” Note there is no mention of government transactions not qualifying.

I am very, very disappointed with Qantas Money and am struggling to see the value in keeping this card.  Is anyone else having similar problems?

  • I had the card and qualified for the points, they were credited but I had issues with them of poor customer service, charging late fees before statement due dates and charging interest before statement issue with no outstanding balances. Only had the card a couple of months and cancelled it. They are certainly no competition for Amex. I have had one of their cards for years that has a similar annual fee and offers far more in terms of value.

  • Their customer service is rubbish (nothing like a sausage machine Philipino call centre to get you ‘individualised’ customer service), their website doesn’t work properly on a number of browsers e.g. Safari and the login process for the websites is ridiculously complex (do I really have to receive an SMS every time I log in?).

    As soon as I got the points, I jumped ship and cut up the card.

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