I travel Brisbane-Stockholm-Brisbane at least once per year. Done that for many years and doing it with Singapore Airlines. I use points when I pay for my tickets and my chosen seats in Economy Class. Since running low on points now I decided to apply for the Citibank Rewards Platinum Card that is said to be connected to Singapore Airlines KrisFlyer. A promotion said they would give me 90 000 points if I spend AUD 3000 withing 90 days after accepted application. It almost took 3 weeks to get the card after the application was accepted. I have now managed to get in writing that I can get 100 000 (!) points with these AUD 3000. But there was some recent advertising about 120 000 points and I asked about that. They have NOT answered my question about that. It takes 6-8 weeks to get the points to the account after the AUD 3000 are spent and verified.
I have not asked about transferring the points to KrisFlyer yet. Firstly I havent consumed AUD 3000 yet and secondly I will probably get information that is not valid in the next step.
So my experience so far is that t is very hard to communicate with Citibank. They don’t read my questions properly when I email them. (If I talk to them on the phone I have difficulties understanding some dialects since English isn’t my first language so I avoid doing that.)
They give me conflicting information almost every time I communicate with them. I have had issues with using the card in the vendors’ machines and I sent them a question about that. I got an answer that I was not satisfied with (did not match with the real life experience I had), so I had to ask again and then I got a different answer.
This just a small part of all that I have been experiencing with them.
I would probably have been better off with going with American Express. I have one AMEX card in Europe connected to SAS Eurobonus and I use that if I need to fly in Europe.
SAS Scandinavian Airlines is part of Star Alliance and so is Singapore Airlines. I wonder if it is possible to transfer my existing Amex Eurobonus points to Star Alliance. Haven’t managed to find that information on line.
- Citibank, hmmmm, nahhh
- Eurobonus Amex points transferable or usable somehow in connection with Star Alliance and Krisflyer?
Any comments, anybody? Thank you!
For future questions, it may be better if you could post it under the Question and Answer section of the Community. This space is more for posting tips and deals.
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