How to use Velocity points for upgrades on Virgin Australia

Upgrades are almost always a handy use of points if travelling in Premium Economy or Business Class is on your wish list.

Going after upgrades from paid fares, rather than outright redemptions using your points might make sense as a strategy if you fly for work (on paid fares by your employer) or don’t have enough points for a full reward seat redemption.

This guide runs through the ins and outs of getting into Virgin Australia Premium Economy or Business Class using your Velocity points.

Upgrading using Velocity Points

Like any purchase decision, you’ll need to personally value the experience you are ‘buying’ using your Velocity points to decide if the upgrade is worth while.

Personally, I do value travelling in Domestic Business Class, especially for fights over a couple of hours. I have long legs! But I understand those who wouldn’t.

If you are points-rich – i.e. earn points faster from travel or your credit cards than you can redeem them – then redeeming for upgrades is a great to way to get continuing value out your points.

This is what you’ll be aiming for – the Domestic Business Class cabin on the Virgin Australia Boeing 737 fleet:
Virgin Australia domestic business class

And what you’ll see on the A330 and international Boeing 777 fleet once they have finished their aircraft upgrades by mid-2016:

Virgin Australia New Business Class

Velocity upgrade costs summary

Here’s a quick table with some example Velocity points upgrade costs to give you an idea of what you’re looking at when it comes to redemptions.

FromToPaid Fare ClassUpgrade CabinCost in Velocity Points
Brisbane/SydneyLos AngelesFlexi EconomyPremium Economy18,000
Brisbane/SydneyLos AngelesPremiumBusiness25,000
Brisbane/SydneyLos AngelesPremium SaverBusiness45,000
Brisbane/SydneyLos AngelesFlexi EconomyBusiness45,000
SydneyPerthFlexi EconomyBusiness9,900
AdelaidePerthSaver EconomyBusiness30,000
MelbourneCairnsFlexi EconomyBusiness9,900
MelbourneBrisbaneSaver EconomyBusiness7,400
MelbourneBrisbaneFlexi EconomyBusiness17,500
SydneyMelbourneSaver EconomyBusiness10,000
SydneyMelbourneFlexi EconomyBusiness4,900

Upgrading using Velocity points on Virgin Australia domestic flights

You can upgrade to domestic Business Class on Virgin Australia with either a Saver fare or Flexi fare. Given Saver fares are cheaper than Flexi, you’ll need to pay more points to upgrade from Saver.

The current upgrade costs are as follows:

Velocity Virgin Australia upgrade costs domestic 201508

In my view, upgrades from Saver fares are not going to be worth it when you have a choice to book your trip using points outright, as the costs are not too far off those incurred from just booking the flight using points in the first place.

For example, the Saver upgrade from Sydney to Brisbane would be 10,000 points (plus the cash cost of your Saver ticket), while an outright Business redemption would be 13,800 points.

If, however, your Saver fares have to be paid for by someone else then using points to upgrade could be worth it.

Otherwise, if you need a Flexi fare for any reason, then upgrading using Velocity points becomes cheaper.

However, by upgrading a Flexi fare you lose some flexibility, as if you need to change your ticket your upgrade will also need changing – see the section on changes and limitations below.

Upgrading using Velocity points on Virgin Australia international flights

Short-haul international upgrades work in a similar way to Domestic upgrades – this is for travel to Fiji, Samoa, Bali or New Zealand.

Here are the current upgrade prices:

Velocity Virgin Australia upgrade costs short-haul international 201508

However for short-haul international flights you can only upgrade from Flexi fares, with no saver option available.

If you have to book a Flexi then the rates are reasonable – if there’s big difference between Saver and Flexi, as there usually is, and you don’t need a Flexi fare then you’ll have to decide if the cost is worth the ability to make an upgrade request.

Long-haul international upgrades on Virgin Australia using your Velocity points are going to be much tougher to come by for most people (this is for flights to Abu Dhabi and Los Angeles).

Firstly, Gold and Platinum Velocity members only are eligible to request upgrades in the first place.

Then, even for those members, you’ll again need to be booked into a Flexi Economy fare or above – the cheapest international Economy fares (Saver and Saver Lite) aren’t available for an upgrade.

These are the current upgrade costs:

Velocity Virgin Australia upgrade costs international 201508

Once again, you’ll have to decide if the difference between a Sale or Flexi Economy fare is worth it for you, but if it is, an upgrade to Premium Economy is a handy 18,000 Velocity Points on the Sydney / Brisbane to Los Angeles route.

Requesting your Velocity upgrade

To request a Domestic upgrade, log in to Manage My Booking on the Virgin Australia website and initiate the request there.

For a long-haul international upgrade, you’ll need to call Virgin Australia to make the request. In addition, Gold and Platinum members can only upgrade other members travelling with them, or themselves.

All upgrades are confirmed immediately if there is space available, including for international flights which is a win versus Qantas Frequent Flyer.

For long-haul international flights, I understand that if there is full reward seat availability for the cabin you are upgrading into, then your upgrade should go through without issue.

When requesting your upgrade at the lounge, they may also have access to more upgrade availability closer to departure to try your luck there if you haven’t been able to upgrade online or over the phone in advance.

What else do you receive with your Velocity upgrade?

Beyond the flight, there are a few other benefits (or reasons) you might want to go for an upgrade using your points.

  1. Additional baggage allowance from travelling in Business Class – given otherwise you’d pay for extra bags, there’s real hard value here
  2. Access to Premium Entry or Premium Valet in Sydney, Brisbane and Melbourne, and priority check in lanes there and everywhere else – a massive time saver
  3. Access to Virgin Australia lounges before your flight

Limitations and terms of Velocity upgrades

  • The Velocity upgrade cancellation / change policies are outlined here, but in short if you want to cancel or change an upgraded flight you’ll need to pay 4,500 points or $35. This fee is waived for Velocity Platinum members. On top of that, if you want to change within 24 hours of your flight, your upgrade becomes completely non-refundable.
  • Unfortunately multi-city tickets will need upgrading for each sector, with an accompanying per sector cost. This is less fun and way more expensive to upgrade for those travelling on multi-city itineraries.
  • For Domestic upgrades, you’ll also need to upgrade no later than two hours before departure, which you can do online or up to 45 minutes before departure at a Virgin Australia domestic lounge.
  • While you can upgrade online for fares booked online, you’ll need to call Virgin Australia to process an upgrade for anyone with special requests or if your booking was made through any other channel (e.g. mobile device or over the phone).
  • To upgrade a Virgin Australia flight, all flights must be marketed and operated by Virgin Australia – meaning that your flight number has to begin with ‘VA’ and not a codeshare
  • Your ticket must also be issued by Virgin Australia, not another carrier or partner – so technically featuring a ticket number beginning with “795”.

Finally, you can also upgrade yourself on Virgin Australia using ‘UpgradeMe Cash’ – a bidding system for upgrades without using points. Another guide to come on this soon.