Can you please tell me how long it takes for the points to hit the card. I was successfully approved for the card and spent the required $5,000.00 within the 90 days yet the total point balance is only what I have spent/earned. I am still waiting on the bonus points to hit the account. As this wasn’t a Westpac offer they are unable to help. Can you please tell me how long it takes and if there is any confirmation you can provide.
I’ve noticed that you don’t have any direction contact numbers for further assistance only this area. Please supply a contact number for customer assistance. I would like to speak to a team member.
Cat-Taylor im in the same boat as you. Unfortunately I think we have been scammed!
Ive spoken to westpac and there is nothing they can do as its a third party offering the bonus points but westpac cant say who the third party is.
Also the card and deal has magically disappeared from point hacks website today. Hmmmmm something fishy is going on.
To be 100% transparent, the link has been removed today temporarily because Westpac are having issues with their online banking systems. As an advertising partner we were asked to temporarily halt any activity around their products, we expect this be back up and running later today or over the weekend.
As for their comment that it is a third-party offering the bonus points, that completely confuses me – a really odd response. A third party that is not the bank can’t know that you have applied for a card and hit the minimum spend.
Regardless, see my fuller response below for anyone having issues with this offer.
Yes Keith I am aware of that, both Westpac and St George have had IT issues over the past few days. However your reply does not answer my original question. I find it extremely unprofessional that you only seem to answer when someone questions the authenticity of the site.
I’ve published a longer response and some contact details below.
- You must login to post comments
Hey @cat-taylor – thanks for the question. The terms and conditions for this offer state are as follows:
The bonus Qantas or Altitude Points will be credited to your points balance in two increments – 50,000 and then 50,000 – within 60 days after the eligible spend criteria being met.
So you’ll need to wait it out, unfortunately.
As for the response from Westpac that this isn’t a Westpac offer, it’s really frustrating to hear that they are still having issues when people try to contact them to verify this offer for their cards. We are promoting their offer on their behalf, and as stated around the site receive commissions for doing so. But they are responsible for it’s fulfilment – we don’t have any control over how and when the points get credited, and the communication around this offer from Westpac has been troublesome.
The only thing I can say is that our doors are open to help anyone who has issues with Westpac and fulfilment of this offer – we’ll need to work with you personally, but you can email us at [email protected] and we’ll do everything we can to help.
Thankyou Keith I appreciate the response. Westpac is only offering 50,000 bonus points. Your site offers 100,000. As you can see for a customers perspective there is some confusion as to how the extra 50,000 points will be credited.
Absolutely, I understand that. And it doesn’t help either of us if their call centre either can’t verify the offer you applied with as a customer, or won’t.
It’s worth noting that the Westpac landing page that we link to clearly says 100,000 points – the link to that is here. However the offer is not ‘findable’ on Westpac’s main site, as it’s an exclusive offer being run through their publishing partners – including us, but not just us. Other websites such as finder.com have also been promoting this offer as well.
This is the first offer we have promoted on Point Hacks where have had these kinds of issues from an advertising partner, and it really highlights how important it is for banks to have all their offer information clear and shared internally so that customers can get all the information they should be able to. If we suspected that any offer wasn’t legitimate, we wouldn’t run it as it would damage our credibility and give us all kinds of legal / compliance issues.
Right now I am trusting the people I work with within Westpac and their advertising agency are following through on this offer and as I said in the response above, I am happy to help anyone who has problems with fulfilment of the 100,000 points if they contact me (after the 60 days from the minimum spend criteria being met) directly with their name, email, the date they applied, and the date they met the minimum spend criteria. I can’t guarantee any specific outcome but I will do my best to help.
And apologies for the late response. I can see now where the credibility comment came from. It’s not unjustified. Our main community moderator, Warren, has been unavailable the last couple of days so I have been playing catch up.
- You must login to post comments
Please login first to submit.