How do the American Express Velocity Platinum Lounge Passes work?

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Has anyone used their Velocity Platinum Domestic Lounge passes?  Do you just show up to the counter and give them your card, or do you need to book your lounge pass before arriving at the airport?

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The passes are loaded onto your VFF card so just show them your card when you arrive. You can login to the website first to check that they are loaded first.

  • Cheers for the response!

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When should we expect a VFF card? I signed up 3 weeks ago for the Amex card (which automatically created a VFF account), and while I got that the next week, still nothing on a VFF card. Do I need to request one specifically?

  • Hi Jaian,

    I know with my card, they had failed to apply for the card correctly, and once I had called up and spoken to an AMEX rep, they were able to fix it up for me. The phone call only lasted about 5 mins, so probably best to just give them a quick call in case there have been some problems.

    Cheers
    Cam

  • Hi VFF card can take some time to arrive in the mail. But you don’t need the physical card. You will be able to see your lounge passes in your account summary. From there you can always request a new card if it doesn’t show.

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