Can I pick up more points with Qantas Assure by cancelling and opening a new policy?

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Hey all,

Currently I am signed up with Qantas Assure. I signed up about 3 months ago when they were running a double points sign up bonus. I think we netted about 40 000 points. I am the primary account holder, and my wife is listed on the policy – we purchased a ‘couples’ policy. During the time we purchased this insurance, my wife was in the process of changing her name – with Qantas FF. So we never entered in her FF number.

My question is, are we able to cancel the policy, sign up with my wife as the primary account holder, entering in her FF number (as it is now changed with Qantas) and secure the bonus points + double points per $ spent for the life of the policy?
We are actually looking at increasing our cover anyway, so it would be a different sort of policy to what we have now…

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This is a reasonably complex request. unless someone has done something identical to this , it’s not something easy to comment on. why not ask Qantas assure directly?

  • I rang up and asked what exactly they classify as a new customer. I was given the run around by a few staff members, but eventually someone told me that they consider anyone who has been a customer with Assure (NIB), will not be classed as a new customer. They didn’t give me an exact timeframe, but the staff member used an example of 12 months of not being a customer, and then signing up again, and said they would be classed as an existing customer still. They said they do this as they don’t want people closing accounts, waiting a certain period of time, and then signing up again.
    I eventually explained my situation (getting the wife to sign up under her name and QFF number) and the staffer said ‘you could try, but chances are it will get flagged, as all information goes through NIB first, who will notice the same names and addresses on a recently closed policy, and inform us’.
    I eventually said I am wanting to increase my policy anyway, as we are going to try for a family in the next year or so.
    Staffer said she will raise this with higher management, and at the very least see if they can offer me the 2 points per $1 spent deal.
    I will let you all know how I go – however I doubt anyone would be that interested as this was a pretty complex request!!

  • Received a call back today from complaints department. Asked if they would offer me 2 points per $1 spent as I am increasing the policy to a higher (top hospital as we are thinking of starting a family) cover level. He wasn’t sure, and had to ask his manger. After a short hold he informed me that ‘no, we cannot offer you anything as when you signed up you received 40 000 points, and 1 point per $1 spent, that is what you are locked into’. I asked what if I leave and come back, he informed me that regardless I will be considered an existing customer. The only way they would consider me to be a new customer, is if I left, didn’t sign up with any health insurer for 12 months, and then came back and selected ‘new customer, not transferring from a different provider’. I would then be slapped with the 2% loading. I told him that this means I will leave Assure and go to a cheaper provider – he offered to transfer me to the department to make it happen!!!
    I was pretty shocked to be honest. I thought they would offer me the 2 for 1 deal in order to keep (me happy!) a customer – a customer who potentially will be with them for at least the next 12 months, and if not many years more!

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I’d agree with Mark, hard to know for sure. I can see why you would think this would work though, how would Assure know anything about your wife’s Qantas FF account if you have never given them your number? I guess the question comes down to whether they would match her to an existing policy in some other way, i.e. name and address.

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