I joined up to the ANZ Frequent Flyer Black deal in June. At the time, the deal was no annual fee in the first year and 75k Qantas points. I just got my first statement, and saw that I had been charged the annual fee, as well as not having been credited with the Qantas points. I just called to enquire and ANZ are refusing to honour the deal, stating that “any offers through third party websites such as Point Hacks cannot be verified.”
I have the original newsletter email stating the basics of the deal (which I was not allowed to email through). I have escalated this issue and am awaiting a return call.
Just wondering if anyone else has experienced similar issues?
Sorry to hear about this experience with ANZ. No promises I can help, but I will try and raise with them on your behalf. Please shoot an email to [email protected] with more details (preferably account type you applied for, application date, when you met minimum spend for the offer) and we’ll take it from there.