Banks not honouring points/no annual fee deal? Specifically, ANZ.

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I joined up to the ANZ Frequent Flyer Black deal in June. At the time, the deal was no annual fee in the first year and 75k Qantas points. I just got my first statement, and saw that I had been charged the annual fee, as well as not having been credited with the Qantas points. I just called to enquire and ANZ are refusing to honour the deal, stating that “any offers through third party websites such as Point Hacks cannot be verified.”

I have the original newsletter email stating the basics of the deal (which I was not allowed to email through). I have escalated this issue and am awaiting a return call.

Just wondering if anyone else has experienced similar issues?

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Great Response
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No issues for me. I was not charged the annual fee and got the 75 bonus points. But I signed up earlier than you – In Jan 2016 I think. I got the points in March 2016.

Hope it works out for you

Steve

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Great Response
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You wont see the points until probably your third statement.

 

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Great Response
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I received my 75,000 points after the 3rd monthly bill.

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