Any ideas on following Amex up on a referral bonus not honoured?

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Hi – has anyone else had trouble being rewarded their amex points?

I referred 5 friends a few months ago who all have activated and spent the required minimum to receive the bonus however I have not received anything.

I’m now owed 100,000 velocity points but the referral program does not have a contact.

Thanks

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Hi there – your best starting point is the ‘Contact Us’ section, and using online messaging with Amex when logged into your account.
They can troubleshoot with you there.
Normally bonus points are awarded on card approval, so it sounds like something possibly could have gone wrong with your link.

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