As of the 10th of August 2016, Etihad Airways are not offering business class and first class passengers chauffer service if there ticket has been booked through a 3rd party (such as AA).. Only if it has been booked directly with Etihad will you receive the complimentary chauffer service.
Isn’t this only partner redemptions. Paid fares booked third parties are still eligible for chauffeurs
When I spoke to the AA agent a few weeks ago, the restriction is only for AA redemption. Managed to book my chauffeur service on my VA awards booking.
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