Beware: Velocé Lounge Access with ANZ Black no longer accepted at Denpasar


ANZ  Black  card that supposedly gives you access to selected lounges around the world no longer is allowable at Bali’s airport.

They said at the door they do not accept any Australian bank cards anymore. I could however join their Priority Pass club which would get me in the door.

I find it very annoying that I bothered to check the ANZ web site for a list of lounges and Bali was still on it but apparently has not been acceptable for over a year.

  • Hi Dave. I am not sure when you were able to use your ANZ black card at the International Airport at Denpasar. I can assure you that when my wife and I tried to get in on 20 May 2016, we were told by 2 attendants at the front desk that no Australian cards have been accepted since 2015. This also happened to 2 friends of ours with their Westpac Altitude Black card. I will be writing to ANZ cards shortly about this. In addition the domestic lounge is not much use once you are within the international airport after customs and passport control.

    • CJ
    • 5 months ago

    I checked the Veloce website 4 weeks ago for Bali and it said “temporary unavailable” now it’s not on the list at all, I have a trip to Bali in one week so I am not a happy man
    The current ANZ frequent flyer black booklet promotes Bali as a current lounge.
    Of course the fine print states “Participating airport lounges are subject to change”

  • It is disappointing to see ANZ’s black card not being granted access to more and more lounges. Lounge lists on the website are outdated. I suggest you go on the Veloce website, enter in your card details and see the list of lounges that it connected with ANZ-Veloce program. Throughout the last 2 yrs – I have seen the drastic reduction of access into their lounges – particularly in Asia [ Bali, Seoul, Bangkok, Taiwan, Hong Kong, Singapore (last week – T3) ] Not sure how the system works – whether it is Veloce that lacks the ability to keep lounges onboard or the downgrade of ANZ’s level in the program. Disappointing….

  • Travelling to and from Singapore quite often, I was quite shocked that they have removed access to the Terminal 3 transit lounge as well. The worst part was probably the fact that it just happens without warning – very poor customer experience.

  • Add Menzies Lounge in Prague to the list of lounges listed but not accepted. This one though i’ll blame on the lady working there, not ANZ. She appeared quite disinterested as I approached her, I handed her the card and she just replied we do not accept that card, I insisted she swipe it, that she begrudgingly did, to immediately hand it back and say NO. I then had to resort to a very overpriced muffin and bad coffee for breakfast ?

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